Trilingual Customer Service Advisor

French Selection UK; Watford; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading company is seeking a Trilingual Customer Service Advisor based in Watford. The successful candidate will provide excellent customer service and manage the order process across multiple languages. The role involves liaising with various departments and maintaining client accounts within a hybrid working environment.

Qualifications

• Fluent in French and another European language (essential).
• Previous experience in customer service and/or sales support is essential.
• Proactive, confident, and dynamic personality.

Responsibilities

• Manage the ordering process from initial enquiry to delivery.
• Coordinate deliveries in line with client requirements.
• Respond to incoming enquiries and provide excellent customer service.

Skills

Fluency in French

Fluency in another European language

Excellent communication skills

Proactive personality

Tools

MS Office

Job description

A well-established and award-winning company with international operations.

Responsibilities

Trilingual Customer Service Advisor
Salary: up to £30,000 per annum
Location: Watford
Hybrid working available
Ref: 8170F

Main Duties:
To provide excellent customer service and administrative support.

The Role:
– To manage the ordering process from initial enquiry to delivery
– To manage existing accounts and client contract information
– To manage credit or debit notes
– To coordinate deliveries in line with client requirements and update client accordingly
– To liaise with other departments regarding client requirements or changes
– To respond to incoming enquiries and provide excellent customer service

Candidate's Profile

– Fluent in French AND another European language (written and spoken) – Essential
– Previous experience in customer service and/or sales support – Essential
– Proactive, confident and dynamic personality
– Excellent communication skills and a team player
– Computer literate (MS Office, Internet)
– Able to work in a fast -paced environment