Customer Service Advisor

Bagnall Hopkins Recruitment; Elland; On-site; GBP 20,000 - 28,000; Full time

Job summary

An award-winning company is looking for a Customer Service Advisor to support vulnerable energy consumers in understanding available funding streams and reducing their energy usage. The role focuses on building trust and rapport over the phone to assist customers effectively, ensuring they receive appropriate advice and support. This permanent position offers a standard 9am - 5pm schedule, Monday to Friday.

Benefits

£100 vouchers for recommending a friend

Qualifications

• Experience in advisory roles or working with vulnerable individuals preferred.
• Willingness to learn about new funding schemes and energy advice.

Responsibilities

• Evaluate customer eligibility for energy funding streams.
• Ask fact-finding questions and guide customers to suitable options.
• Assist vulnerable individuals with energy advice.

Skills

Excellent communication skills

Empathy

Patience

Trust building

Job description

Award-winning company recruiting a Customer Service Advisor

Details

• Position: Customer Service Advisor
• Type: Permanent
• Hours: 9am - 5pm, Monday – Friday

Location

Near Elland

Role Overview

You will be a point of contact for vulnerable energy consumers, helping them understand available funding streams and become energy savvy, thereby reducing their bills and energy usage.

Responsibilities

• Calling customers with pre-booked appointments to evaluate their eligibility for energy funding streams.
• Asking fact-finding questions about their current situation, entitlement checks, and benefit tracking.
• Guiding customers towards suitable funding options based on their eligibility.
• This role involves no selling, focusing solely on assisting vulnerable individuals in need of support.

Candidate Requirements

• Excellent communication skills with the ability to build trust and rapport over the phone.
• Patience and empathy are essential.
• Experience in advisory roles or working with vulnerable individuals on the telephone is preferred.
• Willingness to learn about new funding schemes and energy advice.

Additional Information

This vacancy is advertised on behalf of Bagnall Hopkins Recruitment, operating as an employment agency. Your application will be reviewed by a consultant, and you will be contacted within 48 hours if successful. We will not submit your CV without your prior briefing and consent. Both Bagnall Hopkins and our clients promote equal opportunities. For details on data handling, please visit our website's Privacy Policy.

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Recommend a Friend

If you recommend a friend who is successfully placed in a permanent role, you will receive £100 worth of vouchers as a thank you.