Customer Sales Advisor

Brook Street; England; Remote; GBP 24,000 - 29,000; Full time

Job summary

A leading provider in appliance services, Brook Street is hiring for the role of Customer Sales Advisor. This position focuses on supporting customers in renewing or cancelling their plans, requiring strong sales and communication skills. Employees enjoy a remote work environment with comprehensive training, a competitive salary, and numerous benefits, including annual leave, health support, and pension contributions.

Benefits

33 days annual leave

Discounted gym membership

Health support for dental, optical, physiotherapy

Matched pension contributions up to 5%

Life assurance covering 4x salary

Employee assistance program

Qualifications

• 1 year of continuous targeted sales experience.
• Driven mindset with a focus on hitting targets.
• Strong communication skills and rapport-building.

Responsibilities

• Build rapport with customers and understand their needs.
• Upsell products during calls with customers.
• Handle customer renewals and cancellations.

Skills

Telesales experience

Customer service skills

Communication skills

Job description

Salary: £24,500 plus average bonus earning potential of £7,800 per annum
Hours: 37.5 hours per week on a rotational shift pattern between the hours of 8am - 8pm, Monday to Sunday
Location: Remote (UK Mainland Only)
Start date: 21st July 2025

Domestic & General are a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

Right now, we're recruiting Inbound Customer Sales Advisors for a role that offers great work life balance, working from home and comprehensive training: (5 weeks, initial 2 weeks Mon-Fri: 9am - 5:30pm).

As a Customer Sales Advisor in our Retentions team, you'll be the first port of call for customers who are renewing or cancelling their plans. Day-to-day, you'll build rapport with customers, get to know their individual needs and put their interests first and use your sales and communication skills to upsell products.

The experience and skills you need
If you have telesales or telemarketing experience and would like to create a long-term career within a call-centre environment, apply today to find out more.

1 years continuous and targeted sales experience within the last 3 years

A driven mindset with strong customer service and sales skills with a love for hitting targets

Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed

How you'll be rewarded

33 days' annual leave (including bank holidays) - Additionally the option to buy 5 extra days each year

Investment in your career - Development through ongoing coaching and clearly defined progression opportunities

Health and Wellbeing - Discounted gym membership, help towards dental, optical, and physiotherapy costs

Pension scheme - Matched employer contributions up to 5% of basic salary

Life assurance - Employer funded cover of 4x basic salary

Employee assistance programme - Free support for physical & mental health, financial assistance and more

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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