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Treasury Client Services Representative
Job summary
A leading employment consultancy is seeking a Treasury Client Services Representative to handle client inquiries and manage investigations for banking services. The role requires direct experience in the financial services sector and a solid understanding of the payments product lifecycle. This position offers a hybrid work model, with four days in the London office. Join a team dedicated to delivering exceptional client service and support.
Qualifications
- Experience within the financial services sector is essential.
- Ability to manage multiple countries and languages in client inquiries.
- Skills in collecting data for AML/KYC compliance.
Responsibilities
- Serve as the primary contact for client inquiries.
- Manage investigations and resolutions for banking services.
- Deliver servicing support to the Treasury Services team.
Skills
Job Title: Treasury Client Services Representative
Duration: 12 months, potential to go perm
Location: London/Hybrid (four days per week in the office)
Salary: £63000 per annum
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Are you passionate about providing exceptional service and support in the financial sector? Do you thrive in a dynamic, client-focused environment? If so, we have an exciting opportunity for you! Our client, a leading organisation in the banking industry, is seeking a dedicated Treasury Client Services Representative.
- Serve as the primary contact for day-to-day client inquiries across various market segments and regions, handling multiple countries and languages.
- Manage investigations and resolutions related to specific products such as payments, trade, and other banking services.
- Provide functional support to internal clients by collecting data and preparing reports for AML/KYC compliance information.
- Deliver day-to-day servicing support to the Treasury Services Relationship Management team, ensuring a positive client experience for both existing and potential new clients.
To succeed in this role, you should have:
- Direct client-facing experience within the financial services sector.
- Familiarity with correspondent banking and a solid understanding of the payments product lifecycle.
- Experience discussing digital solutions with clients, showcasing your ability to enhance their banking experience.
If you\'re excited to take on this rewarding challenge and be part of a team that values client relationships and service excellence, we want to hear from you!
To apply for this opportunity, please apply with an up-to-date CV.
Please note that if you haven\'t heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly.
Pontoon is an equal opportunities employer and an employment consultancy.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.