Customer Experience Specialist, UK

Reserv; United Kingdom; Remote; GBP 60,000 - 80,000; Part time

Job summary

A progressive insurance provider in the United Kingdom is seeking a highly organized Customer Experience Specialist to join their team. This role involves handling customer claims, managing documentation, and ensuring smooth communication through the claims process. The ideal candidate will have at least 2 years of relevant experience and excel in a fast-paced environment. Joining this team offers benefits like generous health insurance, a pension plan, and the opportunity to work from anywhere.

Benefits

Health insurance

Pension plan

Flexible work from anywhere

Apple laptop and quality-of-life equipment

Qualifications

• Minimum 2 years of experience in a customer support, claims, or administrative role.
• Excellent verbal and written communication skills.
• Strong organizational skills and ability to prioritize tasks.

Responsibilities

• Handle inbound calls to file new claims and assist customers.
• Gather and enter claim information accurately.
• Manage a queue of administrative tasks efficiently.

Skills

Customer support experience

Communication skills

Organizational skills

Attention to detail

Proficiency with Google Workspace

Job description

About the role

We’re looking for a highly organized and detail-oriented Customer Experience Specialist to join our insurance contact center team. In this role, you’ll be the first point of contact for customers reporting new claims. You’ll also assist our team of multi-line adjusters with administrative tasks that help move claims toward resolution.

You’ll gather and input claim details, manage documentation, and ensure accurate information flows smoothly through the claims process. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering a great customer experience.

*Please note that this is an hourly, overtime-eligible role.

Key Responsibilities

We need you to do all the things typical of the role:

• Handle inbound calls to file new claims and assist customers with existing claim inquiries.
• Gather, review, and enter claim information accurately to ensure timely assignment and setup.
• Manage a queue of administrative tasks and service-level commitments efficiently.
• Review, organize, and upload incoming electronic mail and documents to the correct claim files.
• Prepare standard correspondence, such as acknowledgment letters and claim closure documents.
• Partner closely with claims adjusters to ensure they have complete and accurate information.

Requirements

• Minimum 2 years of experience in a customer support, claims, or administrative role within an insurance or compliance-related organization.
• Excellent verbal and written communication skills with a focus on empathy and professionalism.
• Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines.
• High attention to detail and accuracy in data entry and documentation.
• Proficiency with computers, including Google Workspace (Docs, Sheets) and other internal systems.
• Generous health-insurance package
• Pension plan with employer contributions
• Competitive holiday / leave policy in addition to bank holidays – we want our employees fresh, healthy, happy, and energized!
• Industry Qualifications paid by us (after a qualifying period)
• Work from anywhere to facilitate your work-life balance
• Apple laptop, large second monitor, and other quality-of-life equipment. Technology is something that should make your life easier, not harder!

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!