Contact Center Manager jobs in United Kingdom

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Salary: £25,087 rising to £25,684 at 9 months in role, plus incentives

Hourly Rate: £12.82

Are you someone with a wealth of life experience that can help navigate challenging situations? Whether from raising a family or building relationships over the years, your transferable skills could make you successful in a Customer Service Billing role with EE.

Join our Billing Team in Cardiff to make a difference. Engage with customers over the phone, listen to their needs, and collaborate to find the best solutions.

We understand life is dynamic. This role offers flexibility, including scheduling your own breaks, banking time, and occasional home working, to support your personal commitments and emergencies.

• Starting salary of £25,087, increasing to £25,684 after 9 months, plus incentives and bonuses.
• Access to online GP services 24/7 for you and your immediate family, fully funded by EE.
• Market-leading paid carer’s leave, up to 2 weeks, to support colleagues caring for family or friends.
• Family Leave: 18 weeks full pay and 8 weeks half pay for maternity, paternity, and adoption leave, regardless of how you choose to grow your family.
• Discounts on EE & BT products, saving you hundreds of pounds annually.
• Support for career development and progression within EE.
• Season Ticket Travel Loan to help with commuting costs.
• Volunteering days to give back to your community.
• Optional private healthcare and dental coverage for you and your family.