Residences Customer Service Advisor

University of South Hampton; Southampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading university in Southampton is recruiting a Customer Service Advisor to enhance accommodation services. This full-time role involves managing room allocations and providing quality service to students. Candidates should be proficient in Microsoft Excel, Word, and PowerPoint, with strong organizational and communication skills. The position offers a permanent contract with a comprehensive range of employee benefits and a focus on inclusion and flexibility.

Benefits

Generous holiday allowance

Flexible working approach

Comprehensive employee benefits

Qualifications

• Experience in customer service is preferred.
• Ability to build effective working relationships.
• Initiative to deliver practical solutions.

Responsibilities

• Manage the allocation of rooms within the University accommodation estate.
• Provide informed advice to residents about their options and contracts.
• Take ownership of project work as directed.

Skills

Proficient in Microsoft Excel

Proficient in Microsoft Word

Proficient in Microsoft PowerPoint

Confident in learning new systems quickly

Proactive and organized approach

Ability to prioritize tasks

Clear and professional communication

Job description

About the role

Residential Services provides accommodation for around 6,500 students each year. To enhance our service and deliver an excellent experience for our diverse community, we’re recruiting a Customer Service Advisor to join our professional and dedicated team. In this role, you’ll play a key part in ensuring the efficient operation of our Halls of Residence and the delivery of high-quality customer service to students and other stakeholders.

• Managing the allocation of approximately 6,500 rooms within the University accommodation estate using our accommodation software.
• Providing clear and informed advice to current and prospective residents about their accommodation options and contracts.
• Taking ownership of project work as directed by the Residential Services Assistant Managers or Management Team.

About you

You’ll be confident learning new systems quickly and be proficient in Microsoft Excel, Word, and PowerPoint. You’ll bring a proactive and organised approach, with the ability to prioritise tasks effectively and work collaboratively within a team.

You’ll communicate clearly and professionally, build effective working relationships across departments, and take initiative to deliver practical solutions and improve processes.

What we offer

This is a full-time (36 hours per week), permanent position, supported by a comprehensive range of employee benefits. You’ll also contribute to a small number of weekend shifts each year during key intake and departure periods (mainly August and September).

As a university we aim to create an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work. With a generous holiday allowance as well as additional university closure days we are committed to supporting our staff and students and open to a flexible working approach.

This role does not qualify for Skilled Worker Visa sponsorship. To explore alternative UK visa options, see gov.uk .

Apply by 11.59 pm GMT on the closing date. For assistance contact Recruitment on [phone] or [e-mail] quoting the job number.