Retail Customer Advisor (Bury St Edmunds) - 20 hours

Threeuk; Bury St Edmunds; On-site; GBP 60,000 - 80,000; Part time

Job summary

A national telecommunications retailer is seeking a Retail Customer Advisor in Bury St Edmunds. The ideal candidate will excel in delivering exceptional customer service and achieving sales goals. This role offers a salary of £12.60 per hour plus bonuses, along with competitive benefits including 31 days annual leave and ongoing development opportunities.

Benefits

Free staff handset + unlimited sim card

4.5% employer pension contribution

Life assurance

Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days

Qualifications

• Strong passion for delivering exceptional customer service.
• Ability to work well within a team.
• Resourceful in resolving customer enquiries.

Responsibilities

• Enhance customer journey through meaningful interactions.
• Create exceptional experiences by promoting products.
• Achieve personal and store KPIs by driving sales.
• Provide personalized solutions for customer enquiries.

Skills

Customer Focused

Team Collaboration

Problem Solving

Job description

Overview

Three Retail Customer Advisor
Location: Bury St Edmunds
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store's performance
Working Hours: 20 hours across 3-4 days per week, including weekends on a rotation basis

Who We Are: We’re here to build a network the UK can count on – one that connects people, places and potential. We’re creating more than the UK’s best network and are focused on closing the digital divide, empowering communities and driving progress. We value everyone and strive for a workplace where all voices are heard and everyone can show up as their true self. You’ll join a team that genuinely cares about customers and colleagues from day one.

Why VodafoneThree
Join us and you’ll be at the heart of change, investing sustainably and creating lasting opportunities. We’re expanding connectivity to power businesses, services and communities across the country. You’ll work on real challenges with real impact, across every corner of the country, helping build a future that works better for everyone. We move at pace and continuously learn as we grow.

We pride ourselves on being more than a store; our Retail Customer Advisors are at the heart of delivering first-class customer service.

Job Description

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve high standards across Three while hitting sales targets together as a team.

Key Responsibilities:

• Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
• Service Excellence: Create exceptional experiences by tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a prompt resolution.

Qualifications

It all starts with you. We are looking for individuals who want to wow our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.

Key qualities include:

• Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
• Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
• Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.

Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most.

Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We’ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.

Additional Information

We are a business built on people. We work hard to look after our customers and each other, and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward hard work while supporting health and well-being.

At Three, we offer a range of benefits:

• A free staff handset + unlimited sim card
• 4.5% employer pension contribution
• Life assurance
• Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)

As a bonus, within retail, you will also receive:

• A Tastecard membership
• Money to spend with Uber
• Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
• Opportunity to win ‘Three Celebrates’ monthly and annual awards

What we offer

We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays and paid ‘personal’ days for moments that truly matter (pro-rata). You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and more. We support your career through learning and development tools.

Need to know

We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with Talent, Diversity & Inclusion teams and our DEI Networks, we identified reasonable adjustments to help you feel comfortable and perform at your best during the interview process. If you require any reasonable adjustments or have an accessibility request, please contact your recruiter or email [e-mail] for guidance. We use AI in parts of our business to boost innovation, improve efficiency and create new opportunities. We want you to rely on your own knowledge and skills during the interview to show who you are, with authenticity. We’re excited to get to know the real you.

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