Customer Service Advisor

Cameo Consultancy (Recruitment) Limited; Brackley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment firm is seeking a proactive Customer Services Advisor to join their team in Brackley. This full-time, office-based position offers a starting salary of £25,000, with no weekends and competitive benefits. The role involves providing exceptional customer service, managing inquiries, and maintaining records. The ideal candidate will have strong communication skills, attention to detail, and previous relevant experience. Own transport is essential.

Benefits

Competitive salary

No weekends

Free onsite parking

28 days holiday (including Bank Holidays)

Christmas shutdown

Qualifications

• Ability to engage confidently and professionally with customers.
• Confident in drafting professional emails.
• High level of detail and accuracy required.
• Ability to manage multiple tasks and prioritise workloads.

Responsibilities

• Provide professional and friendly support to customers.
• Respond to customer enquiries via calls and emails.
• Communicate technical information clearly to customers.
• Schedule and manage deliveries and installations.
• Update and manage customer databases.

Skills

Excellent verbal communication skills

Strong written skills

Proficient in Microsoft Office

Strong attention to detail

Organisational skills

Previous experience in a similar role

Own transport

Job description

Overview

We are seeking a proactive and enthusiastic Customer Services Advisor to join a small, friendly team. This is a full-time, office-based role where you'll play a key part in delivering exceptional customer service and ensuring the smooth running of our daily operations. The role is full time and office based offering a starting salary from £25,000; experience and skills will be considered. Based just outside Brackley.

Key Responsibilities for the Customer Service Advisor

• Deliver outstanding customer service: Provide professional and friendly support to all customers, ensuring a positive and efficient experience from initial contact through to completion.
• Handle incoming calls and emails: Respond promptly and professionally to customer enquiries, offering accurate information and support at every stage.
• Communicate effectively: Demonstrate excellent communication skills, both verbal and written, with the ability to convey detailed and sometimes technical information clearly, confidently, and professionally to customers and colleagues.
• Process and review reports: Check and interpret detailed information with accuracy, ensuring all relevant data is recorded and acted upon appropriately.
• Coordinate deliveries and installations: Schedule and manage deliveries, liaising with colleagues, and third-party providers to ensure timely completion and customer satisfaction.
• Maintain records: Update and manage customer databases, ensuring information is recorded accurately and in compliance with company procedures.

Key Skills Required for the Customer Service Advisor

• Excellent verbal communication skills: Have ability to engage confidently and professionally with customers, in handling enquiries and escalations calmly and effectively. The ideal candidate will demonstrate strong customer-focused skills, including empathy, patience, and resilience.
• Strong written skills: Confident in drafting professional emails, with the ability to convey detailed information clearly and professionally to customers.
• Proficient in Microsoft Office and general computer systems / databases
• Strong attention to detail: A high level of details and accuracy is required.
• Organisational skills: Be highly organised with the ability to manage multiple tasks, prioritise workloads, and meet deadlines.
• Experience: Previous experience in a similar role is an advantage; however, full training will be provided for the right candidate.
• Own transport essential

What's in it for you?

Competitive salary. No weekends - Monday to Friday 08:30 - 17:30. Free onsite parking. Supportive team environment. Holiday: 28 days holiday (including Bank Holidays) and Christmas shutdown. Salary: Starting from £25,000; experience and skills will be considered.

Employ Direct is a subsidiary of Cameo Consultancy. All suitable applications will be forwarded to our client, and they will be in touch with you directly.