Customer Service Advisor

Interaction Recruitment; West Midlands; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading recruitment agency is seeking a Customer Service Advisor to handle inbound calls and assist distressed customers at the RAC Call Centre in Walsall. The ideal candidate will have strong customer service skills, be calm under pressure, and able to work flexible shifts, earning £12.21 per hour plus bonuses.

Qualifications

• Strong customer service and call centre experience required.
• Must handle tough situations effectively over the phone.
• Ability to guide customers through processes.

Responsibilities

• Handling inbound calls.
• Arranging call outs.
• Dealing with distressed or upset customers.

Skills

Strong customer service

Strong communication skills

Calm under pressure

Ability to handle tough situations

Job description

Overview

Customer Service Advisor

£12.21 per hour plus monthly bonus

25 hours per week (must be able to complete 3 weeks of full time training)

Monday to Sunday 7am-10pm (must be fully flexible to work any shifts between these hours on a rota basis)

Based on-site in Bescot, Walsall

We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in the Bescot Area in Walsall. The RAC is one of the UK’s biggest and most well-recognised companies operating in the Motoring industry. Their office in Walsall is ideally located for workers who commute by both public and private transport, thanks to its large, free on-site parking, as well as its proximity to both a bus stop and train station which has regular links to Walsall and Birmingham City Centre.

Responsibilities

• Handling inbound calls
• Arranging call outs
• Dealing with distressed or upset customers

Requirements

• To be successful in this role, you must have strong customer service and call centre experience. You will be able to handle tough situations over the phone and be able to clearly lay out options to the customer whilst guiding them through the process
• Strong communication skills
• Call centre experience
• Calm under pressure
• Happy working in a fast paced environment