Customer Advisor

Boots Opticians; Glenrothes; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading retail company in Glenrothes is looking for a Customer Advisor to assist customers, promote in-store offers, and ensure a pleasant shopping experience. Candidates should excel in communication, work well in a team, and have a keen attention to detail. This role offers competitive hourly rates, training, and numerous employee benefits including discounts and a retirement savings plan.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Flexible benefits scheme

Access to 24/7 counselling and support

Qualifications

• Effective communication and listening skills.
• Ability to work in a team and promote collaboration.
• Attention to detail in customer interactions.

Responsibilities

• Help customers with their inquiries and provide great service.
• Promote in-store offers and schemes.
• Ensure the store is well-maintained and product displays are effective.
• Collaborate with team members to enhance customer experience.

Skills

Effective communication

Teamwork

Attention to detail

Customer care experience

Job description

Overview

The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role. Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.

About the role

You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:

• Help our customers and put them at ease; listen to find out more about them, answer questions and give great advice on our products, recommend items they hadn’t considered, or simply offer a basket.
• Know our in-store offers and schemes and promote them; the more information we can give our customers the better.
• Help our stores run smoothly; this could include ensuring the right products are displayed on the shop floor, providing a great service on our tills, or helping with stock in the stock rooms.
• Work with other team members to provide a great shopping experience and keep the store clean and presentable.
• Receive award-winning training accredited by the Institute of Customer Service.

What you’ll need to have

These are the essential skills or experience needed to succeed in this role:

• Full training is provided for this role; we are looking for people who excel in a varied environment and can work at pace.
• Effective communication and listening skills.
• Enjoy working as part of a team and promoting a collaborative dynamic.
• Attention to the little things that make a difference in customer interactions.
• A desire to be a proud brand ambassador for Boots and help customers find the best products for them.

It would be great if you also have

These are desirable skills or experience and are not essential; we would welcome applications from candidates who don’t match these criteria:

• Experience providing customer care and delivering great customer service.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

We have a great range of benefits in addition to the above that offer flexibility to suit you. Find out more at Boots jobs rewards. Note: salary estimates on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots?

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing diversity and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it’s with you we change for the better.

What’s next?

If your application is successful, you will be invited to attend an in-store interview within the next 14 days. We are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.