Assistant Customer Service jobs in United Kingdom
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Customer Service Advisor
Job summary
A customer service company in Greater London is seeking a Customer Service Advisor to manage incoming calls, process bookings, and handle customer inquiries. The ideal candidate will have experience in a call center and possess strong communication skills. Responsibilities include maintaining CRM records and ensuring service standards. This role offers a competitive salary and various employee benefits such as a pension and holiday leave.
Benefits
Qualifications
- Experience answering calls and responding to customer inquiries.
- Understanding of operational performance factors.
Responsibilities
- Answer inbound calls professionally.
- Respond to customer inquiries and complaints.
- Advise customers on company services.
- Complete call notes and update CRM.
- Meet performance targets for speed and quality.
Skills
Tools
Working Hours: 8am-5pm Training, 7am-4pm Once Trained
Location: Unit 7, Canning Town Business Park, 101 Stephenson St, London E16 4SA
London Docklands currently has a vacancy for the role of Customer Service Advisor. To successfully carry out this role you will be expected to answer incoming calls, place bookings using several booking platforms, respond to email enquiries / bookings, resolve ongoing issues, and be able to provide the most up-to-date information. The candidate would preferably have previous experience within a call centre environment, as well as an understanding of factors that influence and impact both operational performance and customer experience.
- Answer inbound calls professionally
- Respond to customer enquiries and complaints
- Advise customers on company services and information
- Identify, escalating priority issues to high-level management
- Complete call notes when necessary and update CRM
- Maintain standards of excellence within the Contact Centre
- Run daily stats / reports
- Solicit customer feedback to help identify areas of improvement
- Meet performance targets for speed, efficiency, cost and quality
- Company pension
- 25 days holiday
- Death in service scheme
- Volunteering scheme
- Employee recognition scheme
- Employee Assistance Program including:
- Gym discount savings at over 3,000 health clubs, leisure centres and fitness studios across the UK
- Employee discounts on days outs, theme parks, attractions, hotels etc
- Guided Fitness videos (all levels) including HiiT etc
- Physiotherapy-led advice
- Counselling
- Advice & Life Coach portal with Mindfulness and meditation, Sleep Courses
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.