Customer Care Representative

Siemens Healthineers; Hawley; On-site; GBP 22,000 - 30,000; Full time

Job summary

A global leader in healthcare technology is seeking a Customer Care Representative to join their office in Camberley, UK. This role involves managing all customer support requests from start to finish, serving both NHS and private sector clients. Ideal candidates should have experience in customer service, effective communication skills, and the ability to multitask in a busy environment. The position offers a competitive benefits package, including holidays, pension contributions, and opportunities for personal growth.

Benefits

26 days' holiday plus options to buy/sell

Up to 10% employer pension contribution

Share and bonus scheme

Flexible benefits including medical insurance

Paid volunteering days

Qualifications

• Experience in customer service and managing requests effectively.
• Ability to handle tasks under tight deadlines.
• Experience in a teamwork-based environment.

Responsibilities

• Log all service/application calls on the management system.
• Forward logged calls to the respective support teams.
• Coordinate customer service engineer visits.

Skills

Experience dealing with customers over the phone

Skills in multitasking

Ability to work under pressure

SAP experience

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Customer Care Representative to join our Customer Care Centre (CCC) where you will be responsible for effectively managing all customer requests for support from call logging to call completion. You will also be expected to be the accurate and effective handler of all requests from the NHS and private sectors.

Operating Hours

Open Monday to Sunday, from 8:00 AM to 8:00 PM.

Shift Pattern

Staff work on a rotational shift basis to ensure coverage across all operating hours.

Location

This is an office-based role located in Camberley.

Flexibility

Team members may be required to show flexibility to meet operational needs, which could include working outside standard shifts.

Pay for Extended Hours: Any extended working hours are eligible for overtime or enhanced pay.

Your Role

• Log all Service / Application related calls on the appropriate Service Management System, checking contract and warranty status of the reported system and capturing all of the contact information and process checks.
• Forward all logged Service / Application calls to the respective Technical / Applications support teams.
• Coordinate Customer Service Engineer visits for reactive and proactive appointments.
• Act as a point of contact for the Siemens switchboard for general Healthcare customer-related enquiries, forwarding them to the appropriate areas of the business.
• Create and monitor spare part and test equipment orders as required by the Customer Service Engineer for planned visits and coordinate their delivery.

Your Expertise

• Experience dealing with customers over the phone and face to face.
• Skills in handling several tasks at the same time against tight deadlines.
• Experience working to deadlines in a pressure‑sised environment and working in a team.
• SAP experience (advantageous).

Our Benefits

• 26 days' holiday with the option to buy or sell an additional 5.
• Up to 10% employer pension contribution.
• Share and bonus scheme.
• Access to our flexible benefits from private medical insurance to dental cover.
• Corporate Social Responsibility opportunities including 2 paid volunteering days per year and support from our 24/7 employee assistance programme.

Who we are

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision‑making and treatment pathways.

How we work

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and / or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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