Customer Service Advisor

Alton Cars Group; Barnsley; On-site; GBP 27,000; Full time

Job summary

A leading independent repair group in the UK seeks a Customer Service Advisor to manage customer communications about their repairs, ensure they are booked appropriately, and coordinate collections and deliveries. This role values a can-do attitude and flexibility, offering a competitive salary of £26,200 and benefits including 25 days of holiday, a contributory health care scheme, and enrollment in a pension scheme.

Benefits

25 Days Holiday

UK Health Care Scheme

Discounted Shopping & Meal vouchers

Online GP Service

Pension Scheme

Qualifications

• Must have a customer-focused attitude.
• Willing to assist colleagues and adapt as needed.
• Experience in customer service is preferred.

Responsibilities

• Keep customers updated on the status of their repairs.
• Book customers in for repairs and arrange collection/delivery.

Skills

Can-do attitude

Flexibility

Customer service skills

Job description

Alton Cars Ltd, one of the UK’s largest independent Group of Accident Repair Centres, with a network of 17 sites located across Yorkshire, Derbyshire, Nottinghamshire, Humberside, and Merseyside with a projected turnover of £65m for 2024 and employing over 420 staff, are looking for a Customer Service Advisor for our LeedsSite.

Alton Cars Ltd is all about the people within it and are confident it is one of the best in the industry. Our aim is to be the repairer of choice for our work providers, their customers, and colleagues within the industry, whilst ensuring that our customers are at the heart of what we do.

This role is a customer service role, where you will keep customers updated on the status of their repairs, book them in for repairs, and arrange collection and deliveries. Training will be provided.

We are looking for individuals who have the can‑do attitude and are willing to help everyone at site and be able to get stuck in and being flexible, but equally be able to have a laugh along the way.

This role comes with a salary of £26,200, along with Bonus Opportunities. (Core hours are 8am to 5pm Monday to Friday). In addition, you will also receive :

• 25 Days Holiday
• UK Health (Contributory Health Care Scheme which can be increased to suit your personal and family needs)
• Pirkx (Discounted Shopping & Meal vouchers, access to webinar’s, exercise classes)
• Pirkx Medical (Online GP Service)
• Enrolment to the Alton Cars Pension Scheme