Customer Service Specialist - London

Virgin Active; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading wellness organization is seeking a motivated individual to join our team. As part of our commitment to enhancing lives, the new team member will help uphold the highest brand standards, ensuring an unparalleled experience for our clients. This role involves a range of responsibilities aimed at delivering exceptional service in our clubs. Competitive perks include generous annual leave, pension contributions, and complimentary memberships. We value each team member, making your health and wellbeing a priority.

Benefits

25 days annual leave plus a Celebration Day

Access to pension contributions

Complimentary membership for you and a buddy

Private Dental and Healthcare Insurance

Life Assurance 4x salary

Discounts across Virgin Active

Access to mental health support

Discount on food and drink

Complimentary corporate letting services

Discount on training courses

Qualifications

• Relevant experience is needed for the role.

Responsibilities

• Outline daily responsibilities.

Job description

Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. We take value in recruiting the very best team members who work behind the scenes to support our clubs in delivering a world class member experience. We are looking for a Job Title to join our Department

The Job Title is responsible outline summary of the role.

The Role

• Please outline the daily responsibilities

Experience

• Any relevant experience the role needs

Our Perks

• 25 days (excluding bank holidays) annual leave, plus a Celebration Day – and we want you take them
• Access to The Peoples Pension, with our contributions at 3% OR Access to Scottish Widows Pension with us matching contributions up 5%
• Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
• Private Dental and Healthcare Insurance – your physical health is important, and we want you to have the access to healthcare should you require it.
• Life Assurance 4x your salary – which we hope you will not need.
• We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% offPTsessions.
• You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media / O2)
• Maintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.
• Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
• Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions.
• We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges.
• Access to ePoints, offering loads of online discounts to retailers.
• Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructors.