Retail Customer Service Specialist – Betting & Promotions

Betfred; Latton Bush; On-site; GBP 40,000 - 60,000; Full time

Job summary

A well-known bookmaker, based in the UK, is seeking members for its retail team. Your responsibilities will include processing bets and addressing customer inquiries, contributing to a welcoming atmosphere. The role offers training to help you become proficient. Candidates should have outstanding customer service skills and be ready for flexible hours. This is a fantastic opportunity to join an innovative and supportive working environment that prioritizes employee well-being and responsible gambling practices.

Benefits

Bonuses and incentives

Monthly pension contributions

Enhanced maternity & paternity pay

Long-service recognition program

Financial wellbeing package

Mental health support services

Qualifications

• Must be 18+ and have the right to work in the UK.
• Ability to work evenings, weekends, and public holidays.
• A passion for sports, betting, and gaming is beneficial.

Responsibilities

• Process customers’ bets in a timely manner.
• Attend to all customer queries quickly.
• Engage customers with expert knowledge of products.

Skills

Outstanding customer service skills

Ability to engage customers

Eagerness to learn and develop

Job description

A well-known bookmaker, based in the UK, is seeking members for its retail team. Your responsibilities will include processing bets and addressing customer inquiries, contributing to a welcoming atmosphere. The role offers training to help you become proficient. Candidates should have outstanding customer service skills and be ready for flexible hours. This is a fantastic opportunity to join an innovative and supportive working environment that prioritizes employee well-being and responsible gambling practices.