Customer Service Advisor

TVS SCS; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A customer service company in Greater London is seeking a Customer Service Advisor to manage incoming calls, process bookings, and handle customer inquiries. The ideal candidate will have experience in a call center and possess strong communication skills. Responsibilities include maintaining CRM records and ensuring service standards. This role offers a competitive salary and various employee benefits such as a pension and holiday leave.

Benefits

Company pension

25 days holiday

Employee discounts on various attractions

Gym discount savings

Employee Assistance Program

Qualifications

• Experience answering calls and responding to customer inquiries.
• Understanding of operational performance factors.

Responsibilities

• Answer inbound calls professionally.
• Respond to customer inquiries and complaints.
• Advise customers on company services.
• Complete call notes and update CRM.
• Meet performance targets for speed and quality.

Skills

Previous experience in a call center environment

Excellent communication skills

Problem-solving skills

Tools

CRM software

Job description

Job Details

Working Hours: 8am-5pm Training, 7am-4pm Once Trained

Location: Unit 7, Canning Town Business Park, 101 Stephenson St, London E16 4SA

Job Description

London Docklands currently has a vacancy for the role of Customer Service Advisor. To successfully carry out this role you will be expected to answer incoming calls, place bookings using several booking platforms, respond to email enquiries / bookings, resolve ongoing issues, and be able to provide the most up-to-date information. The candidate would preferably have previous experience within a call centre environment, as well as an understanding of factors that influence and impact both operational performance and customer experience.

Responsibilities and Duties

• Answer inbound calls professionally
• Respond to customer enquiries and complaints
• Advise customers on company services and information
• Identify, escalating priority issues to high-level management
• Complete call notes when necessary and update CRM
• Maintain standards of excellence within the Contact Centre
• Run daily stats / reports
• Solicit customer feedback to help identify areas of improvement
• Meet performance targets for speed, efficiency, cost and quality

Benefits

• Company pension
• 25 days holiday
• Death in service scheme
• Volunteering scheme
• Employee recognition scheme
• Employee Assistance Program including:
• Gym discount savings at over 3,000 health clubs, leisure centres and fitness studios across the UK
• Employee discounts on days outs, theme parks, attractions, hotels etc
• Guided Fitness videos (all levels) including HiiT etc
• Physiotherapy-led advice
• Counselling
• Advice & Life Coach portal with Mindfulness and meditation, Sleep Courses