Customer Service Representative

Pentagon Motor Group; Nottingham; On-site; GBP 27,000; Full time

Job summary

A premium retail brand is seeking a Temporary Customer Service Representative to join its Head Office team in Nottingham. This role involves handling customer inquiries across multiple channels, resolving issues, and providing top-tier product information. Ideal candidates should have previous experience in customer service, strong communication skills, and a professional approach. Working hours are Monday to Friday, 8:30am to 5:00pm, offering a competitive salary of £26,700 per annum. Join a dynamic environment focused on service excellence.

Qualifications

• Previous customer service experience, ideally within retail or a premium brand.
• Excellent verbal and written communication skills.
• A calm, professional approach with strong problem-solving abilities.

Responsibilities

• Handling customer enquiries via phone, email, and live chat.
• Resolving order, delivery, and returns queries efficiently and empathetically.
• Providing detailed product and brand information in line with our premium standards.

Skills

Customer service experience

Communication skills

Problem-solving abilities

Attention to detail

Organizational skills

Job description

Job Overview

My client is a premium retail brand known for exceptional quality, craftsmanship, and outstanding customer experience. We are seeking a Temporary Customer Service Representative to support the Head Office team in Nottingham during a busy period. This is an excellent opportunity to join a fast‑paced, customer‑focused environment and represent a brand where service excellence is at the heart of everything they do.

Key Responsibilities

• Handling customer enquiries via phone, email, and live chat
• Resolving order, delivery, and returns queries efficiently and empathetically
• Providing detailed product and brand information in line with our premium standards
• Managing customer records accurately using internal systems
• Escalating complex issues where necessary and following through to resolution

Required Skills & Experience

• Previous customer service experience, ideally within retail or a premium brand
• Excellent verbal and written communication skills
• A calm, professional approach with strong problem‑solving abilities
• High attention to detail and strong organisational skills
• The ability to work well both independently and as part of a team

Hours & Salary

Mon – Fri 8:30am – 5:00pm. Pay £26,700 per annum.

Location

Nottingham – Head Office.

Employment Type

Temporary assignment.