Assistant Customer Service jobs in United Kingdom

Our client is a fast-growing, multi-million £ advanced engineering company that delivers a range of complex systems, solutions, products and technical services to the civil aerospace and defence markets. To support their continued growth with DAG - Deutsch Aerospace Group in particular, we are looking for a dynamic and visionary and senior level Senior Account Manager to lead the commercial growth and relationship development of our global client portfolio. This is a high-impact role, driving revenue and margin expansion across multiple regions and business lines, aligned with our clients' group global strategy. You will combine sharp strategic thinking with strong leadership and client management skills - nurturing C-level relationships and steering business plans that deliver commercial success.

• Strategic Road mapping: Define and execute a 3-year business plan and expansion roadmap across major accounts and new high-potential clients
• Commercial Growth: Implement sales strategies, pricing policies, and positioning to meet revenue and profit objectives
• Customer Relationships: Build trusted partnerships at C-level, SVP, VP and director levels, with a focus on long-term value creation
• Market Intelligence: Conduct customer mapping and market analysis to identify high-growth opportunities and anticipate client needs
• Sales Lifecycle Management: Oversee full sales lifecycle-from prospecting and lead generation through to negotiation, deal closure and renewal of framework agreements
• Pipeline Ownership: Manage the global sales pipeline ensuring alignment to strategic targets and budget performance
• Innovation & Offer Development: Collaborate with cross-functional teams (Marketing, Solution Architects, Delivery) to design and promote new service offerings and cross-sell initiatives
• CRM & Reporting: Ensure high-quality reporting and visibility of sales activities through the CRM
• Operational Integration: Partner Capability Heads to shape resourcing plans and forecast delivery structures for scaling success
• Delivery Oversight: Participate in internal and external reviews, track key delivery KPIs, and drive continuous improvement
• Marketing Engagement: Support external visibility and client engagement through marketing and communications initiatives

• A comprehensive background in sales within the engineering sector including a solid understanding of industry news and trends.
• High motivation and a competitive streak to "out-perform" others (both competitors and internally).
• Highly personable with strong relationship building skills.
• A proven track record of winning business with a clear understanding of sales process associated with complex solution-based sales.
• Ability to network with industry connections
• Exceptional interpersonal, communication and team working skills.
• The commercial understanding to estimate the financial impact of an opportunity, both with the client and internally, coupled with risks and opportunity management.
• Working remotely ideally in England, you will have the ability to travel nationally on a regular basis, and on occasion internationally with customers.

• Highly competitive salary and package.
• Collaborative working environment - working shoulder to shoulder with our clients and peers through good times and challenges
• Empowering all enthusiastic technology loving professionals by allowing them to expand their skills and take part in inspiring projects
• Competitive company benefits
• Always working as one team and challenge the status quo

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.