Client Success Manager: Sustainable Conferences & Partnerships

Climate Action; City of Westminster; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A mission-led sustainability organization in the City of Westminster is seeking a skilled professional for account management. You'll communicate with partners for satisfaction and smooth operations, manage deliverables, and collaborate closely with various teams, ensuring high standards and client retention. Ideal candidates have four years in a similar role, possess excellent communication skills, and have a passion for sustainability. This role offers a hybrid working model with benefits and potential for career growth.

Benefits

23 days annual leave plus bank holidays

10 flexible remote working days after probation

Generous bonus scheme

Ethical pension plan

Wellbeing benefits like yoga and meditation

Ability to bring pets to work

Qualifications

• Minimum of four years of experience in account management, operations, or sales.
• Experience with commercial conference or exhibition organizers is desirable.
• Ability to manage various stakeholders effectively.

Responsibilities

• Account management for key clients to ensure client satisfaction.
• Conduct onboarding calls with partners.
• Create and maintain campaign trackers outlining deliverables.

Skills

Account management experience

Proficient CRM skills

Excellent communication skills

Interest in sustainability

Job description

A mission-led sustainability organization in the City of Westminster is seeking a skilled professional for account management. You'll communicate with partners for satisfaction and smooth operations, manage deliverables, and collaborate closely with various teams, ensuring high standards and client retention. Ideal candidates have four years in a similar role, possess excellent communication skills, and have a passion for sustainability. This role offers a hybrid working model with benefits and potential for career growth.