Assistant Customer Service jobs in United States

Achieve targets set for sales revenue on parcels, sales activity, profitability and product mix at the Sales Executives designated location and in line with DHL eCommerce UK expectations and performance targets.

• Find new sales opportunities through cold calling, networking, driver referrals.
• Carry out scheduled visits to decision makers in prospect companies, using learned skills and personal knowledge and experience.
• Negotiate terms, pricing and conditions to deals whilst ensuring healthy margin and profile mix.
• Achieve or exceed monthly sales targets.
• Build and maintain strong relationships with key decision makers to foster repeat business and referrals.
• Attend industry events, conferences and networking opportunities.
• Keep all customer records up‑to‑date within Salesforce CRM.
• Regularly assess and report on pipeline progress and revenue forecasts.
• Regularly assess and report on sales activity & conversion rates to identify areas of opportunity.
• Ensure weekly activity is in line with activity targets and update weekly forecast.
• Ensure that all account opening procedures are adhered to.
• Attend sales/ops meetings, team meetings and any other meetings as required by the business.
• Attend any meetings or training courses as required by the Company.
• Ensure all areas required for handing over an account to a FAM are met and provide feedback to ensure account success.
• Maintain liaison with operational management and customer services regarding customer service issues and flag at‑risk accounts.

• More than 2 years' experience in a similar role, specifically regarding account management and new business sales.
• Experience working within the parcel delivery sector is a distinct advantage.
• Educated to GCSE standard or equivalent.
• Full UK driving licence.

• Annual leave: At least 33 days of annual leave (including Bank Holidays).
• Career progression opportunities.
• Inclusive benefits: Flexible perks including shopping vouchers, insurance, and healthcare.
• Workplace culture focused on authenticity, diversity, and inclusivity.

At Evri Premium, we’re committed to building a truly inclusive and diverse workplace where everyone can bring their authentic selves. We value every person for who they are and what they bring to our business. We are Evri. Where everyone is welcome.