Mercedes Customer Solution Specialist

Rac Motoring Services; Wednesbury; Hybrid; GBP 21,000; Full time

Job summary

A leading motoring service company is looking for a Deployment & Communications Specialist to enhance customer interactions and ensure efficient deployment. You'll manage systems, coordinate resources, and support compliance while fostering relationships in a hybrid work model. Strong communication and teamwork skills are vital, along with familiarity with deployment systems. Join a supportive team that prioritizes your professional development and inclusive culture.

Benefits

Bonus scheme eligibility

23 days annual leave

Pension scheme

Life assurance options

Family leave support

24/7 personal support service

Car salary sacrifice scheme

FREE breakdown service

Discounts via savings portal

FREE onsite parking

Colleague Share Scheme

Qualifications

• Experience with deployment methods and compliance requirements.
• Familiarity with breakdown products and health & safety regulations.
• Flexible and adaptive to changes within the work environment.

Responsibilities

• Deliver professional solutions that meet customer needs.
• Maintain efficient communication with customers until resolution.
• Collaborate with colleagues to deliver outstanding service.

Skills

Experience with RAC deployment methods

Strong teamwork skills

Communication skills

Ability to meet performance KPIs

Proactive mindset

Tools

iCAD systems

Job description

Role: Deployment & Communications Specialist – Mercedes‑Benz Cars UK Account

Location: Bescot Head Office, Walsall (Hybrid after successful probation)

Hours: Full‑time, 35 hours per week (Mon‑Sun, 06:00‑22:00)

Salary: £20,933.39

Responsibilities

• Deliver excellence: Provide professional solutions that meet customer needs and business goals.
• Respond quickly: Manage response times and keep customers updated until their issue is resolved.
• Stay proactive: Follow up with customers after breakdowns and share timely progress updates.
• Collaborate: Build strong relationships with colleagues in Roadside Services to deliver outstanding service.
• Think smart: Choose cost‑effective solutions using RAC's repair network and third‑party providers.
• Coordinate resources: Liaise with internal and external contacts to ensure efficient deployment.
• Manage systems: Use iCAD Dispatch to make strategic deployment decisions and monitor performance.
• Support compliance: Apply knowledge of contractor arrangements, minimise manual claims, and meet KPIs.
• Drive success: Contribute to team goals that boost profitability, growth, and customer satisfaction.

Qualifications

• Experience with RAC deployment methods, iCAD systems, and related tools.
• Ability to meet performance KPIs and compliance requirements.
• A proactive mindset with flexibility to adapt to change.
• Strong teamwork and communication skills.
• Knowledge of National Deployment Centre (NDC) processes.
• Familiarity with breakdown products, data protection, health & safety, and FCA compliance.

This is your chance to showcase your expertise, join an energised team, and contribute to RAC's reputation for excellence.

Apply today and become part of a company where your skills make a real impact and your career can thrive. Together we are all #OrangeHeroes – come be part of our journey! We're committed to building a diverse, inclusive, and collaborative culture. We welcome applicants from all backgrounds and experiences.

At RAC, we believe in rewarding our colleagues. Alongside a competitive salary, you'll enjoy:

Benefits

• Bonus scheme eligibility
• 23 days annual leave
• Pension scheme (up to 6.5% employer contribution)
• Life assurance (2x salary, rising to 4x for pension members, with flexible options up to 10x)
• Family leave support and resources
• 24/7 confidential personal support service (for you and household members 16+)
• Car salary sacrifice scheme (after 12 months, including EV options)
• FREE RAC Ultimate Complete Breakdown Service from day one
• Discounts via Orange Savings portal (retailers, supermarkets, holidays, tech & more)
• FREE onsite parking
• Automatic enrolment into our Colleague Share Scheme – Owning it Together, giving you a stake in RAC's future success