Enterprise Customer Success Manager — Scale & Strategy

Stripe; City of Westminster; On-site; GBP 85,000 - 110,000; Full time

Job summary

A leading financial infrastructure platform in the UK is seeking an experienced Customer Success Manager to lead a team dedicated to managing strategic customer relationships. This role involves recruiting and training the team, driving growth strategies, and inspiring career development among staff. The ideal candidate should possess 7-10 years in technology sales or account management, along with significant people management experience. Join us to help customers thrive while contributing to an ambitious mission.

Qualifications

• 7-10 years of technology sales or account management experience.
• 3-5 years of people management experience.
• Proven capacity to scale technology sales teams.

Responsibilities

• Recruit, train, and lead a team of Customer Success Managers.
• Drive an engagement model focused on high growth accounts.
• Accountable for increasing revenue and managing day-to-day operations.

Skills

Technology sales

Account management

People management

Consultative skills

Problem-solving

Customer success

Job description

A leading financial infrastructure platform in the UK is seeking an experienced Customer Success Manager to lead a team dedicated to managing strategic customer relationships. This role involves recruiting and training the team, driving growth strategies, and inspiring career development among staff. The ideal candidate should possess 7-10 years in technology sales or account management, along with significant people management experience. Join us to help customers thrive while contributing to an ambitious mission.