Hybrid Customer Relations Administrator

1st Central; Haywards Heath; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

A leading insurance company in Haywards Heath is looking for a Customer Relations Administrator for a 12-month fixed-term contract. The role involves managing incoming work, supporting complaint handling, and communicating with customers professionally. Ideal candidates will have administrative experience and knowledge of motor insurance. This position offers a hybrid working model, allowing for flexibility in work arrangements. Join our dynamic team and contribute to our customer service excellence.

Benefits

Hybrid working model

Energetic and supportive work environment

Recognition as Insurance Employer of the Year

Qualifications

• Experience of working in an administrative role is essential.
• Previous experience in the motor insurance industry is an advantage.
• Basic understanding of all aspects of motor insurance is preferred.
• Some knowledge of complaint handling practices is necessary.
• Knowledge of FCA requirements, particularly Consumer Duty.

Responsibilities

• Log, triage, and allocate incoming work for the Customer Relations team.
• Develop a feedback mechanism for Financial Ombudsman decisions.
• Monitor compliance with complaint handling rules.
• Communicate with policyholders professionally via email and post.
• Support the implementation of the Customer Relations Strategy.

Skills

Good communication skills (verbal and written)

Good time-management and organisation skills

Good numeracy and literacy skills

Good Microsoft Office skills

Education

Experience in an administrative role

Previous experience in the motor insurance industry

Understanding of complaint handling practices

Knowledge of FCA requirements

Job description

A leading insurance company in Haywards Heath is looking for a Customer Relations Administrator for a 12-month fixed-term contract. The role involves managing incoming work, supporting complaint handling, and communicating with customers professionally. Ideal candidates will have administrative experience and knowledge of motor insurance. This position offers a hybrid working model, allowing for flexibility in work arrangements. Join our dynamic team and contribute to our customer service excellence.