Customer Service Representative

lantern; Leeds; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading customer service provider in the UK is seeking a Customer Service Representative to help guide vulnerable customers in financial difficulty. The role requires excellent communication, active listening, and empathy. Employees can earn a competitive salary plus bonuses and enjoy a wealth of benefits including hybrid working, healthcare support, and generous holiday allowances. Join the team and make a real difference in customers' lives.

Benefits

Retail and wellbeing perks

Bonus schemes

Life insurance

33 days holiday

Enhanced maternity and paternity pay

Gym discounts

Up to 8% employer pension contribution

Qualifications

• Previous experience in a customer-focused role.
• Strong verbal communication and active listening skills.
• Ability to keep calm under pressure.

Responsibilities

• Assist customers in setting up payment plans with empathy.
• Handle inquiries with honesty and transparency.
• Achieve quality and performance metrics.

Skills

Customer Service

Active Listening

Empathy

Computer Skills

Attention to Detail

Verbal Communication

Job description

Customer Service Representative - Pudsey LS28 or Leeds LS1

Start date 3rd November 2025

Salary 25429.95 plus a bonus of up to 25% each year (thats over 6357 a year!)

A wealth of benefits including :

• Retail and wellbeing Perks
• Bonus schemes
• Life insurance
• 33 days holiday (rising to 36 with service)
• Enhanced maternity and paternity pay
• Were closed on bank holidays
• Healthcareand wellbeing services
• 24 / 7 access to a GP line
• Dental / optical financial support
• Hybrid working
• Gym discounts
• Up to 8% employer contribution to your pension pot

About the role

Our Customer Service Representatives demonstrate resilience objection handling and active listening skills and the ability to get the best outcome for customers in financial difficulty. They empathetically guide our customers through setting up payment plans with honesty and transparency. Theyre measured on quality and performance metrics / targets so that our customers receive the most appropriate solutions. Its challenging but very rewarding because importantly they make a huge impact in a positive way on our customers lives.

Does that sound like you

We want to hear from you if you have :

• A passion for helping people You listen understand and find the right solutions.
• A strong emphasis on great customer service You always strive to provide outstanding support to customers and get the right outcome.
• Good computer skills youll confidently use multiple systems at the same time and accurately note customer accounts. So strong attention to detail is really important.
• An understanding of inbound and outbound calling activities is desirable
• A willingness to learn youll get a lot of support in your early weeks from our dedicated coaching team.
• Demonstrate empathy understanding and compassion for customer situations and confidence to steer them towards finding the right solution.
• Strong verbal communication and active listening skills.
• The ability to keep calm under pressure maintaining a positive attitude
• Previous experience in a customer-focused role.

About Lantern

Were a market leader in acquiring and managing vulnerable customers helping them to find an affordable solution and sustainable pathway to clearing their outstanding debts. Having built a solid reputation for being the specialist in our sector weve won some pretty impressive GOLD standard awards over several years from Investors in People and Investor in Customers.

Interested Apply today and be part of Lanterns exciting growth!

Due to the nature of our business all offers of employment are subject to Lanterns background and vetting checks which include but not limited to; satisfactory employment references DBS (basic) and a credit file search.

The Company

At Lantern were a market leading specialist Debt Purchaser and Service Provider with a focus on customers who need a truly human touch. Were known for our empathetic and bespoke approach to all types of communications with our customers.

Over the past 17 years weve built a solid reputation were proud of and weve got a cabinet bursting with awards including Investors in Customer and Investors in People GOLD.

The Benefits

Annual leave

Parking (select sites)

Cash back and healthcare schemes

Hybrid working

Available across our Pudsey and Leeds City Centre offices

Earning potential

Quarterly or annual bonus available to reward you for doing a great job!

Career development

Lots of recognition & Incentive schemes

Holidays

33 days rising to 36 days (including public holidays)

Parking (select sites)

Available at our Pudsey and Llanelli offices

Cash back & healthcare

To help you save through a variety of schemes and discounts

Documents

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 25001 - 35000