After Sales Manager

Spider; King's Lynn; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading food machinery supplier is seeking a dynamic After Sales Manager to join their team in King's Lynn, United Kingdom. This role focuses on enhancing customer satisfaction and driving service performance across the UK, Ireland, and Scandinavia. The candidate should have a growth mindset and a full UK driving licence. Competitive salary offers between £40,000 and £55,000, along with benefits like a company car and medical care. Become part of a supportive culture with opportunities for career advancement.

Benefits

Company car

Private medical care

25 days holiday plus bank holidays

3% employer pension contribution

Qualifications

• Growth mindset with a proactive and entrepreneurial approach.
• Strong customer focus and passion for performance.
• Full UK driving licence is essential.

Responsibilities

• Build strong customer and partner relationships.
• Drive service performance and customer satisfaction.
• Support business development by identifying sales opportunities.

Skills

Customer focus

Problem-solving

CRM systems

Sales performance

Tools

Service ticketing tools

Online ordering platforms

Job description

Overview

After Sales Manager – Spider is advertising on behalf of a food machinery supplierwho are seeking a dynamic After Sales Manager to join them on a full-time, permanent basis, based in Snetterton, Norfolk. They welcome applications from experienced candidates as well as younger or less-experienced individuals with the right mindset, as full training can be provided.

Why them

• They are a leading supplier of post-harvest machinery solutions for the bulk vegetable industry. Known for innovation, quality, and exceptional customer support, they offer a fun, supportive culture with real opportunities for growth. Joining them means becoming part of an energetic, international team committed to world-class service.

Fantastic benefits

• Salary: On offer is a competitive salary of £40,000 - £55,000 per annum, depending on experience
• Holiday: 25 days plus bank holidays
• Benefits: Company car, private medical care through Vitality Health, 3% employer pension contribution (Smart Pension), strong development and career progression opportunities

About the Role

As an After Sales Manager, you will lead the growth and development of the company’s service and parts business, ensuring outstanding customer experience and high-performance service delivery. This is a highly customer-focused, sales-driven role requiring regular travel across the UK, Ireland, and Scandinavia, with flexible working hours based on customer visits and travel demands. You will work closely with service, sales, and marketing teams to strengthen engagement, improve performance, and shape the future of the after-sales offering.

Main duties and responsibilities

• Build strong customer and partner relationships across the UK, Ireland, and Scandinavia, ensuring exceptional after-sales support.
• Drive service performance, customer satisfaction, and continuous improvement of the company’s service offering.
• Work closely with service, sales, and marketing teams to align activities and enhance customer engagement.
• Deliver on agreed KPIs, reporting progress and identifying opportunities for improvement.
• Oversee service processes including CRM use, ticketing, online parts ordering, and database management.
• Support business development by identifying sales opportunities through service interactions and customer visits.

About you

• Growth mindset with a proactive and entrepreneurial approach and a strong customer focus with a passion for performance.
• High energy, responsiveness, and solid problem-solving abilities; comfortable using CRM systems, service ticketing tools, and online ordering platforms.
• Ability to build strong customer relationships and travel regularly, including outside standard hours when required, representing the company professionally on customer sites.
• Full UK driving licence is essential.

If you have all the relevant skills and experience for the After Sales Manager role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.

Ready to take the next step in your career and become part of a dynamic team then apply now. Please forward an up-to-date CV as soon as possible. We look forward to hearing from you.

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