Customer Service Advisor

Sitel; Hamilton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading customer service company in Hamilton is searching for both new and experienced customer service advisors for an onsite position. This full-time permanent role emphasizes excellent customer interactions and teamwork. The ideal candidates should be willing to learn new skills and effectively solve customer problems. Located at Maxim Park, this role fosters a fun and competitive environment, with rewards for outstanding work and employee engagement activities.

Benefits

Access to Wagestream financial management app

Regular staff engagement events

Team building competitions

On-site Bistro services

Qualifications

• Must be willing to learn and adapt to new skills and challenges.
• Experience in handling customer interactions is a plus.

Responsibilities

• Engage with customers and provide exceptional service.
• Respond to customer inquiries and resolve issues promptly.

Skills

Willingness to learn new skills

Resilience in challenging situations

Ability to build rapport

Problem-solving with customers

Prior utilities experience

Job description

Foundever

At Foundever, we believe that small moments can have a big impact on your work experiences, customers, teams, and friends. By creating positive moments for each other, you can make a difference and improve your experience.

Whether you are here for months or years, we want you to remember the good feelings and benefits you gained from your experience. We hope you look back and feel that Foundever was a highlight in your career.

Are you passionate about delivering excellent Customer Service, or just simply want to try a new opportunity? Then we want to hear from you!

Our family friendly working hours range between 8:00-18:00 Monday to Friday . Saturday working between 8:00-14:00 once every 4 weeks (No late nights or Sundays).

We are looking for both new and experienced customer service advisors to join our growing team at Foundever Maxim on a full time permanent contract (ONSITE).

The Role About You

What we need from you in order to be successful?

• A willingness to learn new skills
• Be resilient when dealing with more challenging customers. But polite at the same time.
• Talking is your thing, enjoy building rapport with people
• A willingness to work with customers and solve their problems
• Previous utilities experience (desirable but not essential)

Our Site

Foundever Maxim is located in Maxim park Euro-central directly behind the Dakota hotel in Motherwell. We are easily accessible by car and by public transport links. We are extremely proud of the multi-cultural social environment here at Foundever and have regular staff engagement events to enhance on our one team one vision approach and team building culture. We believe in rewarding great work with both team and individual prizes for a job well done. We have competitions all year round From Easter bonnet contests to Halloween best dressed and best pod events which will bring so much fun to your day. We are supported on site by our Bistro for all your catering needs.

It’s really important you are able to commute to our site so please check the below address before applying: 10 Maxim Park, Motherwell ML1 4WR, United Kingdom

Wagestream

All employees get access to this money management app gives you access to a toolkit of services built around your pay. It can help you to:

• Use Flexible pay to choose when to get paid throughout the month.
• Track your shifts, earnings and spending in one place.
• Build a rainy day pot to reduce financial stress and reward yourself in the future.
• A Benefits checker to calculate what government support you could be missing out on.
• Chat to a Financial Coach to get expert guidance about your money.
• Get discounts on your shopping with Vouchers.

APPLY NOW

What are you waiting for? Start your Foundever journey and click apply!