Customer Service Advisor

Focus Resourcing; Tees Valley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading pensions consultancy in Tees Valley is seeking temporary staff to assist clients. The role involves providing support for pension members through email communication. Candidates need previous customer service experience, strong IT skills, and the ability to guide clients through technical information. This position requires commitment for at least three months, with training provided in a supportive environment.

Benefits

Great training and team environment

Supportive workplace

Qualifications

• Previous customer service experience in an office environment is essential.
• Must be able to produce professional email responses.
• Desire to deliver excellent customer service is a must.
• Proficient in IT skills.
• Patience to assist customers with technical information.
• Quick to learn new processes.

Responsibilities

• Deliver excellent front line customer service to clients via email.
• Check client's confidential information.
• Assist clients in accessing their pension accounts online.
• Update the database with relevant information.
• Perform general administration duties as required.

Skills

Customer service experience

Professional email communication

Strong IT skills

Patience in technical explanations

Quick learner

Job description

Overview

Office Based

Great training and team environment

Assignment is 3 months or longer - please only apply if you can commit 3 + months

Working hours (phone number removed)pm Mon to Friday

Full criminal and credit check is done before starting the role

No parking as city centre

Client and role

Our prestigious client is a pensions consultancy. Due to heavy workload the client now needs temporary staff to support the team. Your role will focus on providing support to pension members. You will be responding to client emails regarding their pensions. You will respond via email to help the customer access their pension information online.

Responsibilities

• Deliver excellent front line customer service to clients via email


• Checking the client\'s confidential information


• Assist clients to get on line to their pension accounts


• Updating the database


• General administration duties

Qualifications

• Previous customer service experience in an office environment


• Able to produce professional email responses


• Desire to deliver excellent customer service


• Strong IT skills


• Patience to talk customers through technical information


• Quick to learn


• A full credit check and criminal records check needs to be cleared before you can take on this assignment with our client