Assistant Customer Service jobs in United Kingdom

Kettering - Office based

Hours - Monday to Friday 09:00-17:30

Salary - £28,000 + bonus and benefits

Are you an experienced Account Manager or Credit/Collections professional looking for a role where relationship-building, problem-solving, and strategic thinking truly matter?

This is a fantastic opportunity to join a well-established organisation with a national presence, supporting franchise partners and field management teams across the UK.

We're looking for a confident communicator who can take ownership of a large receivables portfolio, strengthen customer relationships, and play a key role in reducing delinquency and losses. If you enjoy variety, autonomy, and working with a mix of finance and field-based teams, this could be your ideal next step.

In this fast-paced and varied position, you will:

• Work closely with franchisees and field management to control delinquency and minimise losses
• Resolve customer arrears and retention issues through proactive communication
• Conduct debtor-direct calling and negotiate realistic repayment plans
• Track and report on accounts, trends, and risk levels
• Recommend and support legal action when required
• Manage skip accounts, repossessions, and write-off submissions
• Provide guidance on credit sales, collections processes, and account management best practice

• Build strong relationships with regional sales teams and franchise networks
• Promote credit programmes, products, and benefits
• Train and support field personnel on credit processes
• Attend regional meetings and accompany field managers when needed
• Review compliance with internal programmes and credit approval processes

• Analyse portfolio activity and create monthly action plans
• Produce weekly forecasts for management
• Develop reporting and presentations for field meetings
• Monitor performance trends and identify improvement opportunities
• Contribute to continuous improvement initiatives across the department

You will thrive in this role if you are:

• Experienced in collections, receivables management, or financial services (2–4 years ideal)
• Confident communicating with customers, franchisees, and field-based staff
• Professional, organised, and able to manage a varied workload independently
• Skilled in MS Office and comfortable learning internal systems
• Flexible, adaptable, and motivated by solving problems and improving processes
• A strong communicator with excellent telephone and written skills
• Personable, positive, and able to build rapport quickly

GCSE-level education (or equivalent) is required.

This role offers:

• A mix of customer contact, credit management, and relationship-building
• The chance to work closely with regional teams across the UK
• Autonomy and responsibility within a supportive team
• Opportunities to shape processes and help improve performance nationally
• A company culture that values quality, customer focus, continuous improvement, and teamwork

If you’re ready to join a collaborative, high-performing team where you can make a real impact, we’d love to hear from you. Apply today to find out more.