Marketplace Account Manager

Muc-Off Ltd; Poole; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading global cycling brand is looking for a Marketplace Account Manager to enhance their presence on platforms like Amazon. This role requires strong project management abilities, extensive experience in digital marketing, and a deep understanding of marketplace dynamics. The ideal candidate should have a degree, be skilled at managing Amazon accounts, and be experienced in building strategic relationships. This position offers hybrid working, generous holiday, and various employee benefits.

Benefits

Hybrid Working

33 days holiday including bank holidays

Early finish on Fridays

Cycle to Work Scheme

Long Service Rewards

Pension contributions

Employee Assistance Programme

Excellent staff discount

Chill out areas and showers

Summertime hours

Brilliant social events

Dynamic office environment

Qualifications

• Extensive experience as a senior account manager with Amazon Vendor.
• Deep knowledge of digital marketing data within a marketplace environment.
• Hands-on experience managing and optimising Amazon advertising campaigns.

Responsibilities

• Manage and grow first-party accounts with Amazon Vendor.
• Develop and execute strategies to achieve revenue targets.
• Manage seven-figure Amazon paid media accounts.
• Drive content excellence while maintaining brand standards.

Skills

Project management skills

Technical know-how

Relationship management

Strategic knowledge of digital marketing

Experience with Amazon advertising

Analytical skills

Excellent KPI reporting

Education

Degree level education

Tools

Amazon Vendor

Amazon Seller

TikTok

Shopify

Job description

Muc-Off was established in 1994, and since then we have experienced strong global growth in the bicycle and motorcycle markets. Today, we are global leaders in our field and have a disruptive and distinctive approach to life. Partnered with some of the world’s best teams and athletes across a range of cycling disciplines, Muc-Off has become the reference point in the care and maintenance category with exciting and ambitious plans for the future.

About the role

As part of the digital team the Marketplace Account Manager will play a critical role in driving our global marketplace presence via Amazon Vendor, third‑party sellers and owned seller accounts. At Muc-Off we are maturing our marketplace strategy to better control how we show up where people choose to shop online. This is an ideal role for someone with great project management skills, exceptional technical know‑how and vast experience in relationship management.

Key Responsibilities

• Manage and grow first‑party accounts with Amazon Vendor including all annual vendor negotiations, regular reporting and ongoing optimisation.
• Develop and execute strategies to achieve revenue targets, leveraging performance data to optimise listings and conversion.
• Manage seven‑figure Amazon paid media accounts across both 3P sellers and directly with Amazon Vendor.
• Launch new products with 3P sellers and Amazon Vendor, negotiating strong commercial outcomes for the brand.
• Drive content excellence, collaborating with Brand Marketing to deliver best‑in‑class A+, PDP, and Brand Store content while maintaining brand standards.
• Support inventory planning and forecasting, coordinating with Supply Chain and Warehouse to ensure optimal stock levels.
• Day‑to‑day account management including catalogue management, product and regional compliance, asset correctness and support correctness.
• Management of promotional activities, forecasting and cost‑benefit analysis.
• Support account launches into new territories globally, along with migrations from 1P to 3P.
• Maximise profitability through organic traffic growth and regular pricing reviews.
• Maintain marketplace brand excellence including policing non‑compliant sellers and rogue content.

What we’re looking for

An experienced Amazon / Marketplace leader with extensive experience as a senior account manager with Amazon Vendor. Additional seller marketplace experience including Amazon Seller and TikTok would be ideal, along with strong set‑up and optimising experience. Deep knowledge of digital marketing data within a marketplace environment and the ability to optimise based on insight.

Must‑haves

• Degree level educated.
• Strategic knowledge of digital marketing and funnel analysis.
• Hands‑on experience managing and optimising Amazon advertising campaigns.
• Hands‑on experience generating and analysing marketplace reports.
• A good understanding of Vendor support and dealing with Amazon.
• Good knowledge of the seller landscape and 3P vs 1P models.
• Evidence of building and nurturing strong relationships.
• Excellent KPI reporting skills (think CVR, ROAS, ACOS).
• First‑hand knowledge of seller marketplaces including TikTok Shop.
• Knowledge of seller integrations with Shopify and drop shipping.
• Knowledge of Direct to Consumer via owned websites.
• Price and catalogue negotiation experience.
• Experience with product compliance management.

What we can offer

• Hybrid Working
• 33 days holiday, inclusive of UK bank holidays which increases with length of service
• Early finish on a Friday
• Cycle to Work Scheme
• Long Service Rewards
• Pension contributions
• Employee Assistance Programme
• Excellent staff discount on Muc-Off products and other brands in the industry
• Chill out areas, showers and a secure area to store your bike
• Summertime hours (to allow people to get out and enjoy the sun … when it decides to appear)
• Brilliant social events
• A dynamic office working environment where staff are encouraged to indulge their passions for cycling and fitness