Aircraft Technician jobs in United Kingdom
API-Driven Technical Support Engineer | Hybrid Role
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API-Driven Technical Support Engineer | Hybrid Role
Job summary
A progressive SaaS company in Egham is seeking a Technical Support Engineer with a focus on API troubleshooting and customer support. This hybrid role entails investigating application behavior, analyzing data, and collaborating with various teams to resolve customer issues efficiently. Ideal candidates have experience in application support and a strong customer service mindset. Join a supportive team environment that champions growth within the technical realm.
Benefits
Qualifications
- 1st or 2nd line Application/Technical Support experience required.
- Strong communication skills necessitated for customer interactions.
- Experience with REST APIs and data integrations is essential.
Responsibilities
- Provide technical support via ticketing systems, email, and phone.
- Investigate and troubleshoot API-related issues and integrations.
- Use SQL queries to validate data during investigations.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.