API-Driven Technical Support Engineer | Hybrid Role

Reggie & Cole; Egham; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A progressive SaaS company in Egham is seeking a Technical Support Engineer with a focus on API troubleshooting and customer support. This hybrid role entails investigating application behavior, analyzing data, and collaborating with various teams to resolve customer issues efficiently. Ideal candidates have experience in application support and a strong customer service mindset. Join a supportive team environment that champions growth within the technical realm.

Benefits

Supportive culture

Opportunity for technical growth

Hybrid working arrangement

Qualifications

• 1st or 2nd line Application/Technical Support experience required.
• Strong communication skills necessitated for customer interactions.
• Experience with REST APIs and data integrations is essential.

Responsibilities

• Provide technical support via ticketing systems, email, and phone.
• Investigate and troubleshoot API-related issues and integrations.
• Use SQL queries to validate data during investigations.

Skills

Application / Technical Support Experience

Customer Support Mindset

API Troubleshooting

SQL Knowledge

Ticket-Driven Environments

Analytical and Detail-Oriented

ITIL Knowledge

Job description

A progressive SaaS company in Egham is seeking a Technical Support Engineer with a focus on API troubleshooting and customer support. This hybrid role entails investigating application behavior, analyzing data, and collaborating with various teams to resolve customer issues efficiently. Ideal candidates have experience in application support and a strong customer service mindset. Join a supportive team environment that champions growth within the technical realm.