Technical Support Engineer (US hours)

Proventeq; Reading; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A technology company in Reading is seeking a tech support professional to provide support and maintenance for their products, especially focusing on .Net/SQL Server applications. The role requires strong problem-solving skills and technical diagnostics. Hybrid work is offered, but occasional travel to the office is necessary. If you're passionate about supporting customers and have experience with technologies like Azure DevOps and Zendesk, this could be a great fit for you.

Qualifications

• Experience supporting .Net/SQL Server based products.
• Strong problem-solving skills in technical diagnostics.
• Solid experience in customer liaison.
• Knowledge of Agile methodologies.

Responsibilities

• Provide tech support on Proventeq products.
• Troubleshoot customer issues effectively.
• Prioritize workload based on issue criticality.
• Update customers on support ticket status.

Skills

.Net/SQL Server support

Technical diagnostic skills

Customer liaison

Application support tools

C#/.Net knowledge

Agile Methodologies

Tools

Zendesk

Remedy

Azure DevOps

Job description

Key Responsibilities

• Providing tech support and maintenance on Proventeq products
• Providing tech support on SharePoint Online/M365 migration and adoption related issues
• Troubleshooting in customer environments focusing on resolving customer issues
• Answering customers/partners related product queries through our support portal
• Prioritising your workload based on the criticality of issues and SLAs
• Updating customers/partners on the status of support tickets in an effective manner
• Creating content in the support knowledge base
• Contribute to the customer support organization participating in meetings/training sessions

Required Skills

• Good experience supporting .Net/SQL Server based products and custom applications
• Strong technical diagnostic and problem-solving skills
• Solid customer liaison experience
• Expertise in Application support and maintenance Tools such as Zendesk, Remedy
• Knowledge of C#/.Net and database technologies (SQL Server/PostgreSQL)
• Knowledge of Agile Methodologies and DevOps tools such as Azure DevOps
• Proven technical diagnostic and problem-solving skills

Good To Have Skills

• Good knowledge of SharePoint/M365 (Configuration and Administration)
• Experience in SharePoint support - an added advantage
• Advanced SQL skills such as performance analysis, etc.
• Experience of Extract, Transform and Load type solutions

Softer skills will include enthusiasm, the desire to be the best at what you do, to leave the customer smiling, and become a ‘go to’ person! You’ll need excellent communication skills, personal organization, and decision‑making skills, be able to prioritize and manage expectations.

If you are UK-based and interested in working a late shift to cover the business hours in America, then this may be the job for you. You will work on a hybrid basis from home but must be able to travel to the Reading office when required for meetings.