Technical Support Engineer

Tesol Inc; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global digitalisation solutions provider based in the United Kingdom seeks a candidate for technical support roles in software and hardware. The ideal candidate should possess a Bachelor's degree in relevant fields and have 1-3 years of experience, along with familiarity in Linux and database technologies. Proficiency in English is essential, and having a proactive approach is crucial. The position offers a competitive salary and a supportive professional environment.

Benefits

Competitive salary in the relevant industry.

Promising and sustainable self-development.

Professional environment with open communication.

Qualifications

• Bachelor degree or above in IT, computer science, telecommunication, electronics, automation, or related field.
• 1~3 years of relevant experience in a dynamic, fast paced international environment.
• Familiar with Linux, system integration and basic network architecture.
• Familiar with database, cloud and IoT technology.
• Ideally with basic knowledge of Restful API, SQL, RF.
• Experience of project related to Wireless Communication is preferred.
• Fluent in English, both written and spoken, Chinese as an advantage.
• Self-motivated and have a “can-do” attitude, able to work under pressure and with flexible hours.

Responsibilities

• Be responsible for local projects technical support, including installation, system deployment, and troubleshooting.
• Work with R&D team to provide accurate responses to technical innovation requests.
• Handle customer complaints and follow-up on product improvement.
• Manage after-sales channels and improve products with quality issues.
• Summarize customer complaints and contribute to knowledge management.

Job description

About Us

Founded in 2012, Hanshow is a global leading digitalisation solution provider in the pan-retail sector, possessing strong independent R&D, software & hardware integration capabilities, as well as advantaged resources across the whole industry chain.

Based on IoT, AI and big data technologies, Hanshow provides customers with integrated digital store solutions, including Electronic Shelf Labels (ESL), full-scene marketing, AIoT technology and a range of other applications. Serving more than 35,000 stores in over 50 countries, Hanshow has been a trusted partner among retailers worldwide, with a reach of over 50% of the top 100 global retailers and 66% of the top 100 domestic retailers.

Your Tasks and Responsibilities

• Be responsible for local projects technical support, which may include hardware and software installation, system deployment, maintenance, upgrading, emergency handling, troubleshooting, debugging, ESL templates design, training etc.
• Work with R&D team to provide accurate, timely, and quality responses to technical innovation or customisation requests.
• Handle customer complaints of product problems, and follow-up internal improvement countermeasures, fast tracking and facilitating timely closure.
• Establishment, maintenance and management of after-sales channels, timely warning and improvement of products with major quality problems.
• Regularly summarise customer complaints and technical experience, contributing to knowledge management (SOP, guidelines, etc.), Learning & Sharing.

Who are we looking for

• Bachelor degree or above in IT, computer science, telecommunication, electronics, automation, or related field.
• 1~3 years of relevant experience in a dynamic, fast paced international environment
• Familiar with Linux, system integration and basic network architecture.
• Familiar with database, cloud and IoT technology.
• Ideally with basic knowledge of Restful API, SQL, RF.
• Experience of project related to Wireless Communication is preferred.
• Fluent in English, both written and spoken, Chinese as an advantage.
• Self-motivated and have a “can-do” attitude, able to work under pressure and with flexible hours.

What we offer

• Competitive salary in the relevant industry.
• Promising and sustainable self-development and prospects.
• Professional environment with an open communication culture.