IoT & ESL Technical Support Engineer

Tesol Inc; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global digitalisation solutions provider based in the United Kingdom seeks a candidate for technical support roles in software and hardware. The ideal candidate should possess a Bachelor's degree in relevant fields and have 1-3 years of experience, along with familiarity in Linux and database technologies. Proficiency in English is essential, and having a proactive approach is crucial. The position offers a competitive salary and a supportive professional environment.

Benefits

Competitive salary in the relevant industry.

Promising and sustainable self-development.

Professional environment with open communication.

Qualifications

• Bachelor degree or above in IT, computer science, telecommunication, electronics, automation, or related field.
• 1~3 years of relevant experience in a dynamic, fast paced international environment.
• Familiar with Linux, system integration and basic network architecture.
• Familiar with database, cloud and IoT technology.
• Ideally with basic knowledge of Restful API, SQL, RF.
• Experience of project related to Wireless Communication is preferred.
• Fluent in English, both written and spoken, Chinese as an advantage.
• Self-motivated and have a “can-do” attitude, able to work under pressure and with flexible hours.

Responsibilities

• Be responsible for local projects technical support, including installation, system deployment, and troubleshooting.
• Work with R&D team to provide accurate responses to technical innovation requests.
• Handle customer complaints and follow-up on product improvement.
• Manage after-sales channels and improve products with quality issues.
• Summarize customer complaints and contribute to knowledge management.

Job description

A global digitalisation solutions provider based in the United Kingdom seeks a candidate for technical support roles in software and hardware. The ideal candidate should possess a Bachelor's degree in relevant fields and have 1-3 years of experience, along with familiarity in Linux and database technologies. Proficiency in English is essential, and having a proactive approach is crucial. The position offers a competitive salary and a supportive professional environment.