1st Line Technical Support Engineer

Iomart Limited; Lindfield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading Secure Cloud Managed Services Provider in the UK is looking for a 1st Line Engineer to ensure the smooth operation of their service platform. The role involves essential system checks, proactive issue resolution, and support for platform updates. Candidates should have an IT qualification such as CompTIA A+ and skills in Windows Server and Linux. This is an exciting opportunity for someone eager to learn and grow in a collaborative team environment.

Qualifications

• Experience or strong interest in IT support/infrastructure monitoring.
• IT qualification (e.g., CompTIA A+) and core technical knowledge.
• Career-focused and eager to learn and progress.

Responsibilities

• Perform essential system checks and monitoring platform health.
• Address potential issues proactively before they impact users.
• Support platform updates and manage backups.

Skills

IT support experience or strong interest

Problem-solving skills

Communication skills

Proactive and detail-oriented

Education

IT qualification (CompTIA A+)

Tools

Windows Server

Linux

Networking knowledge

Storage knowledge

Job description

As a 1st Line Engineer at Oriium, you'll play a key role in keeping our service platform running smoothly and reliably. Your day-to-day will include performing essential system checks, monitoring platform health, and proactively addressing potential issues before they impact users. You'll support platform updates, manage backups, and carry out routine maintenance tasks that ensure our customers' services remain seamless and secure. In short, your work will help maintain the strong, efficient backbone of our service delivery.

• Have experience or a strong interest in IT support or infrastructure monitoring.
• Hold an IT qualification (e.g., CompTIA A+) and core technical knowledge.
• Are career-focused and eager to learn and progress.
• Are proactive, detail-oriented, and enjoy solving issues before they impact users.
• Have knowledge of Windows Server, Linux, networking, or storage-or are eager to learn.
• Take pride in delivering reliable, high-quality service every time.
• Thrive in a collaborative team environment and communicate professionally with colleagues and customers.
• Live within a commutable distance to Haywards Heath.
• You'll work for our Oriium brand, part of Iomart Group, the UK's leading Secure Cloud Managed Services Provider. We are passionate about delivering Hybrid Cloud, Data Protection, Cyber Security and Secure Connectivity to over 9,000 organisations in the UK and globally.
• We have over 25 years expertise in data centre and cloud services.
• Over 600 skilled professionals and turnover over £143 m.
• We are Head Quartered in Glasgow with offices in London and Manchester.
• We provide critical services across all public and private sectors.