Administrative Assistant jobs in United Kingdom
Customer Services Assistant, creative brand (REF 3472915)
I Love My Job Ltd.
Junior Account Manager
The Retail Partnership Ltd
Office Administrator - Data Centre - Maidenhead
Falcon Green Personnel
Discover more opportunities than anywhere else. Find more jobs nowHearingcare Host: Welcoming Clinic & Booking
Sonova Group
Connect with headhunters to apply for similar jobsMedia Office Administrator | Fast-Paced Ops & NDA/DBS
E3recruitment
EXECUTIVE ASSISTANT - MEDIA & ENTERTAINMENT - ASAP START
Morgan Mckinley (Crawley)
Hearingcare Host - Welcoming Clinic Coordinator
Sonova Group
Customer Services Assistant, creative brand (REF 3472915)
Job summary
A leading gift and stationery brand is seeking a Customer Service Assistant to join their Nottingham team. The role involves handling customer inquiries, processing orders, and ensuring outstanding service. Ideal candidates possess strong communication skills, experience in a customer-facing role, and a positive attitude. Join a supportive team dedicated to sustainability.
Benefits
Qualifications
- Experience within a similar customer facing position.
- Strong attention to detail and good organizational skills.
- Ability to work well under pressure and adapt to changing tasks.
Responsibilities
- Handle customer enquiries via phone and email professionally.
- Process orders and keep customer records accurate and up to date.
- Manage customer accounts and support deliveries and samples.
- Ensure a smooth process for customer returns.
- Assist with invoices and order documentation.
Skills
- £27,000 – £28,500 DOE
- Nottingham
Are you a people person with a positive approach, who is service driven and loves making customers smile? Then we have the role for you! We’re looking for a Customer Service Assistant to join the friendly team in this award-winning gift & stationery brand, someone who is proactive, organised, and thrives on delivering exceptional service. You’ll be the voice of the business, assisting both retail trade accounts and website customers with their orders, answering any queries, and ensuring they always receive a five-star experience.
If you’re enthusiastic, love working with beautiful products, and being part of a close-knit supportive team, we’d love to hear from you!
- Handling customer enquiries via phone and email, quickly, professionally, and with a smile!
- Processing orders and keeping customer records accurate and up to date
- Looking after a portfolio of trade/retailer customer accounts, from sending samples to arranging deliveries
- Maintaining their reputation for outstanding customer service
- Managing customer returns, liaising with their warehouse team to ensure a smooth process
- Supporting with invoices, credit notes, and order documentation
- Pitching in with ad hoc tasks across the team as needed, they’re an SME, so no two days are the same!
- Supporting their ongoing sustainability goals and contributing to a better way of doing business
- Experience within a similar customer facing position
- Excellent written and verbal communication skills
- Confident using Microsoft 365 and digital tools
- A positive problem-solver who loves helping people
- Detail-oriented, hardworking, and a real team player
- Friendly, approachable, and bursting with enthusiasm!
- Joining a supportive, close-knit team that truly values great customer service
- Enjoy a role with variety, responsibility, and real opportunities to grow
- Be part of a business that’s proud of its sustainability values and people-first culture
ILMJ values diversity, equality and inclusion and encourages applicants from all backgrounds and identities.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.