Food and Beverage Host

Bally's; Newcastle upon Tyne; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading entertainment company in Newcastle upon Tyne is seeking a Food & Beverage Team Member to enhance the customer experience in its casino dining areas. The ideal candidate will provide exceptional service, support team operations, and must be customer centric. Experience in a fast-paced hospitality environment is preferred. The role may require unsociable hours, including evenings and weekends.

Qualifications

• Must be 18 years of age or over.
• Experience in a customer facing role within a high-volume environment.
• Focused on customer service with an efficient approach to work.
• Practical knowledge of the service industry.
• Understanding of health and safety legislation.

Responsibilities

• Greet guests, take orders and serve food and drink.
• Deliver consistent customer service.
• Adhere to processes that minimise financial risk.
• Provide exceptional service standards.
• Work as part of a team.

Skills

Customer service focus

Communication skills

Teamwork

Organisational skills

Tools

Micros

Job description

Overview

Who we are

Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games and 3,800 hotel rooms. Upon completing the construction of a permanent casino facility in Chicago, IL, and a land-based casino near the Nittany Mall in State College, PA, Bally's will own and/or manage 16 casinos across 11 states. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana.

Well, what about the team?

Bally’s Casino Food & Beverage Team Members play a vital role in supporting the casino's food and beverage operations. Their primary focus is to ensure the department runs efficiently and profitably, contributing to the overall success of the business. As an F&B Team Member, you will be accountable for providing an exceptional customer experience in the casino's dining and drinking areas.

Your mission will be to deliver excitement and entertainment to every guest who visits these spaces, creating an atmosphere that keeps them coming back. At the heart of your role is a commitment to outstanding customer service. You will work closely with the management team to identify ways to maximise sales and revenue, all while prioritizing guest satisfaction. Your ability to anticipate needs, respond promptly, and create memorable moments will be essential to achieving this goal. Your contributions as an F&B Team Member will be instrumental in shaping the overall casino experience. Your passion for hospitality and desire to exceed expectations will be the driving force behind your success in this dynamic and rewarding position.

Please note, we operate 24 hours a day, 7 days a week to provide an exceptional gaming experience for our valued guests. This means that as a member of our team, you may be required to work unsociable hours, including evenings and weekends.

Responsibilities

• Supporting the operations of food & beverage areas by greeting guests, taking orders and serving food and drink.
• Delivering a consistent customer service focused environment and positively endorsing and contributing to the company philosophy of being the destination of choice for customers.
• Showing awareness and understanding of all F&B commerciality, adhering to processes and procedures that minimise financial risk to the business.
• Providing exceptional service standards to both internal and external customers.
• Working as part of a team with both operational staff and managers.
• Being customer centric with a positive, concise communication style.

What we are looking for

• To meet legal obligations, you must be 18 years of age or over.
• Possess experience in a customer facing role within a high-volume environment - preferably within an entertainment, F&B or Hospitality setting.
• Be customer service focused with an organised and efficient approach to work.
• Have practical knowledge of service industry and service culture.
• Understanding of the relevant legislation on the responsible service of alcohol and the relevant rules and regulations on H&S legislation.
• Experience in Micros and stocktaking is desirable.
• Be a team player with the ability to work to own initiative in a fast paced, pressurised environment.

DNA / Values

At Bally’s, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do! We are Always Ready to embrace change, adapt, and do what it takes to delight our customers. We believe that You Make the Difference, which is what gives our players the best experience and keeps them coming back. We are All One Team, looking out for each other, respecting diversity while connecting through a common purpose. Our teams are Learning Every Day by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally’s we Love to Lead by thinking differently, seeking innovation, and always looking for ways to raise our game.

Equal Opportunities

At Bally’s, we are committed to promoting equal opportunities in employment and working conditions. Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work. We believe passionately that employing a diverse workforce is central to our success, this is our superpower. We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.