Hearingcare Host- Bluewater

Sonova; Dartford; On-site; GBP 24,000; Full time

Job summary

A leading hearing care provider in Dartford is looking for a Hearingcare Host to deliver exceptional customer service. The role involves greeting customers, managing appointments, and ensuring a smooth journey for visitors. Ideal candidates should have a friendly disposition and previous customer-facing experience. The position offers competitive salary and a range of employee benefits including discounts, pension scheme, and annual leave.

Benefits

Boots Discount Card

Free hearing aids

Free Flu Vaccine

Pension Scheme

Flexible Benefit Box

Life Assurance Cover

Long Service Awards

Generous Annual Leave

Access to confidential support network

Qualifications

• Previous experience in a customer-facing role.
• Willingness to travel for training or support other clinics when required.

Responsibilities

• Greeting customers with warmth, empathy, and professionalism.
• Managing appointment schedules, check-ins, and reschedules.
• Handling general queries about hearing tests and aftercare.

Skills

Customer focus

Organizational skills

Confident public speaking

Job description

Overview

Join Our Team as a Hearingcare Host

Are you a people person with a passion for delivering exceptional customer care? Do you thrive in a busy, friendly environment where no two days are the same? Join us at Boots Hearingcare and help make a real difference to people’s lives every day.

About Us
We specialise in tailored solutions for hearing challenges, offering comprehensive assessments, expert fittings, and dedicated aftercare. With our commitment to personalised care and cutting-edge technology, we aim to improve quality of life through better hearing. As part of the Sonova family, Boots Hearingcare benefits from decades of excellence, leading the industry in developing, manufacturing, and distributing hearing aids and cochlear implants.

About the Role:

As a Hearingcare Host, you’ll be the welcoming face of our clinic, creating a warm and professional first impression for every customer. Working alongside our Audiologists and wider store team, you’ll play a key role in ensuring each customer enjoys a smooth, supportive journey from the moment they walk in.

Responsibilities

• Greeting customers with warmth, empathy, and professionalism.
• Managing appointment schedules, check-ins, and reschedules.
• Making daily confirmation calls to reduce no-shows.
• Handling general queries about hearing tests, hearing aids, and aftercare.
• Engaging with in-store customers to raise awareness of hearing services and encourage bookings.
• Supporting administrative tasks such as filing, stock control, and payments.
• Keeping the clinic and reception areas tidy, organised, and welcoming.

Benefits

• Salary: £23,809.50
• Boots Discount Card: Receive exclusive discounts on a wide range of products at Boots stores.
• Free hearing aids if you need them as an employee!
• Free Flu Vaccine: Stay healthy with free flu vaccines available at Boots Pharmacies & Discounted for family members
• Pension Scheme: Secure your future with our comprehensive pension scheme.
• Flexible Benefit Box: Access our flexible benefit box to tailor benefits to suit your individual needs.
• Life Assurance Cover: Gain peace of mind with life assurance cover.
• Long Service Awards: Be recognised for your dedication with long service awards.
• Generous Annual Leave: Start with 25 days of annual leave, increasing with length of service to a maximum of 30 days, plus bank holidays.
• Telus: Access Telus, a confidential support network offering help and advice on matters both in and outside of work.

Person Specification

• Friendly, approachable, and customer focused.
• Confident speaking with the public and handling busy situations.
• Highly organised with strong attention to detail.
• Comfortable using IT systems and managing schedules.
• A team player with a proactive, can-do attitude.

You’ll also need

• Previous experience in a customer-facing role.
• Willingness to travel for training or support other clinics when required.

If you’ve worked in customer service, retail, or healthcare before- brilliant! If not, don’t worry. What matters most is your attitude and your passion for great service. We’ll provide full training and ongoing support to help you succeed.

Boots Hearingcare is an equal opportunity employer.

At Boots Hearingcare, we celebrate diversity and work together to build the strongest team. Everyone is treated equally and given the opportunity to grow, regardless of background or identity.

“We Care, We drive innovation, We strive for excellence, We build the best team”

#BootsHearingcare