Head Receptionist

ROKA; City Of London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A high-end Japanese restaurant in London is seeking a Head Receptionist to join their team. This role involves leading front-of-house operations and ensuring exceptional hospitality for guests. The ideal candidate will thrive in a fast-paced environment and uphold high service standards. Training and benefits offered include incentives and staff discounts. Full-time position with immediate start.

Benefits

World class in-house training

Long service award

Exciting in-house incentives

Season ticket loan

Opportunity to travel the world

Family meals on shift

Staff Discount across brands

Cycle to work scheme

Qualifications

• Not required for the position.
• Advanced English required.

Responsibilities

• Lead front-of-house operations and guest experience at ROKA Canary Wharf.
• Uphold ROKA’s service standards and coach the team.
• Collaborate with management for smooth daily operations.

Job description

Overview

Head Receptionist - Roka Canary Wharf. ROKA is a collection of contemporary Japanese Robatayaki restaurants. Since launching in 2004 on Charlotte Street, our London family has grown to include locations in Mayfair, Canary Wharf, and Aldwych. ROKA embodies the spirit of togetherness and shared dining: (RO) represents the vibrant atmosphere, while (KA) symbolises the heat and energy of the Robata grill. Proudly part of the Azumi collection, ROKA continues to deliver an elevated yet welcoming dining experience at the heart of every service.

About the Role

We are seeking an enthusiastic Head Receptionist to join our vibrant team at ROKA Canary Wharf. As a key member of our front-of-house leadership, you will embody our passion for exceptional hospitality, ensuring every guest enjoys a warm, memorable welcome from the moment they arrive. Our Head Receptionists are dedicated, hands-on, and thrive in a fast-paced environment, all while upholding ROKA’s renowned high standards. Full of personality and professionalism, you’ll inspire your team to deliver the outstanding service and seamless guest experience that define us.

Responsibilities

• Lead front-of-house operations and guest experience at ROKA Canary Wharf.
• Uphold ROKA’s service standards and coach the team to deliver consistent, high-quality hospitality.
• Collaborate with management to ensure smooth daily operations and guest flow during peak periods.
• Foster a positive, professional work environment and provide hands-on guidance to front-of-house staff.

Benefits

• World class in-house training; we want you to have all the tools to be the best.
• Long service award to show that we love having you around!
• Exciting In-house incentives.
• Season ticket loan.
• Opportunity to travel the world with our five incredible worldwide brands.
• Family meals on shift.
• Staff Discount across zuma, ROKA, oblix & INKO NITO.
• Cycle to work scheme

Qualifications

• Experience: Not required
• Languages: English – Advanced
• Employment: Full-time
• Schedule: FULL TIME - FULLY FLEXIBLE
• Salary: £16.71 – £17.21 hourly
• Benefits: Plus Surplus Tronc
• Starting time: Immediate start!

About ROKA

High end Japanese robatayaki restaurant serving award winning food & world class cocktails with a high energy and vibrant atmosphere. With future global expansion planned for the brand, there is no better time to join the family.