Customer Services Assistant, creative brand (REF 3472915)

I Love My Job Ltd.; Nottingham; On-site; GBP 27,000 - 29,000; Full time

Job summary

A leading gift and stationery brand is seeking a Customer Service Assistant to join their Nottingham team. The role involves handling customer inquiries, processing orders, and ensuring outstanding service. Ideal candidates possess strong communication skills, experience in a customer-facing role, and a positive attitude. Join a supportive team dedicated to sustainability.

Benefits

Supportive and close-knit team

Opportunities to grow

Focus on sustainability and people-first culture

Qualifications

• Experience within a similar customer facing position.
• Strong attention to detail and good organizational skills.
• Ability to work well under pressure and adapt to changing tasks.

Responsibilities

• Handle customer enquiries via phone and email professionally.
• Process orders and keep customer records accurate and up to date.
• Manage customer accounts and support deliveries and samples.
• Ensure a smooth process for customer returns.
• Assist with invoices and order documentation.

Skills

Excellent written and verbal communication skills

Confident using Microsoft 365 and digital tools

Positive problem-solver

Detail-oriented

Team player

Friendly and approachable

Job description

Overview

• £27,000 – £28,500 DOE
• Nottingham

Are you a people person with a positive approach, who is service driven and loves making customers smile? Then we have the role for you! We’re looking for a Customer Service Assistant to join the friendly team in this award-winning gift & stationery brand, someone who is proactive, organised, and thrives on delivering exceptional service. You’ll be the voice of the business, assisting both retail trade accounts and website customers with their orders, answering any queries, and ensuring they always receive a five-star experience.

If you’re enthusiastic, love working with beautiful products, and being part of a close-knit supportive team, we’d love to hear from you!

What You’ll Be Doing

• Handling customer enquiries via phone and email, quickly, professionally, and with a smile!
• Processing orders and keeping customer records accurate and up to date
• Looking after a portfolio of trade/retailer customer accounts, from sending samples to arranging deliveries
• Maintaining their reputation for outstanding customer service
• Managing customer returns, liaising with their warehouse team to ensure a smooth process
• Supporting with invoices, credit notes, and order documentation
• Pitching in with ad hoc tasks across the team as needed, they’re an SME, so no two days are the same!
• Supporting their ongoing sustainability goals and contributing to a better way of doing business

What We’re Looking For

• Experience within a similar customer facing position
• Excellent written and verbal communication skills
• Confident using Microsoft 365 and digital tools
• A positive problem-solver who loves helping people
• Detail-oriented, hardworking, and a real team player
• Friendly, approachable, and bursting with enthusiasm!

Why You’ll Love It

• Joining a supportive, close-knit team that truly values great customer service
• Enjoy a role with variety, responsibility, and real opportunities to grow
• Be part of a business that’s proud of its sustainability values and people-first culture

Diversity & Inclusion

ILMJ values diversity, equality and inclusion and encourages applicants from all backgrounds and identities.