Hearingcare Host- High Wycombe

Sonova Group; High Wycombe; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare company in High Wycombe seeks a Hearingcare Host to provide exceptional customer care. The role involves greeting customers, managing appointments, and answering queries about hearing services. Ideal candidates are friendly, organized, and ready to engage with the community. This position offers benefits like a Boots Discount Card, free hearing aids, and generous annual leave.

Benefits

Boots Discount Card

Free hearing aids

Free flu vaccine

Pension scheme

Flexible benefit box

Life assurance cover

Long service awards

Generous annual leave

Qualifications

• Previous experience in a customer-facing role is required.
• Willingness to travel for training or support other clinics when required.

Responsibilities

• Greeting customers warmly and professionally.
• Managing appointment schedules and check-ins.
• Handling general queries about hearing tests and aids.

Skills

Customer service

Attention to detail

IT skills

Teamwork

Communication

Job description

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At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

High Wycombe - Eden Walk (in B, United Kingdom

Hearingcare Host- High Wycombe

160260

**Join Our Team as a Hearingcare Host**

Are you a people person with a passion for delivering exceptional customer care? Do you thrive in a busy, friendly environment where no two days are the same? Join us at Boots Hearingcare and help make a real difference to people’s lives every day.

About Us
We specialise in tailored solutions for hearing challenges, offering comprehensive assessments, expert fittings, and dedicated aftercare. With our commitment to personalised care and cutting‑edge technology, we aim to improve quality of life through better hearing. As part of the Sonova family, Boots Hearingcare benefits from decades of excellence, leading the industry in developing, manufacturing, and distributing hearing aids and cochlear implants.

About the Role:

As a Hearingcare Host, you’ll be the welcoming face of our clinic, creating a warm and professional first impression for every customer. Working alongside our Audiologists and wider store team, you’ll play a key role in ensuring each customer enjoys a smooth, supportive journey from the moment they walk in.

What you’ll be doing:

• Greeting customers with warmth, empathy, and professionalism.
• Managing appointment schedules, check‑ins, and reschedules.
• Making daily confirmation calls to reduce no‑shows.
• Handling general queries about hearing tests, hearing aids, and aftercare.
• Engaging with in‑store customers to raise awareness of hearing services and encourage bookings.
• Supporting administrative tasks such as filing, stock control, and payments.
• Keeping the clinic and reception areas tidy, organised, and welcoming.

Benefits at Boots Hearingcare

• Boots Discount Card : Receive exclusive discounts on a wide range of products at Boots stores.
• Free hearing aids if you need them as an employee!
• Free Flu Vaccine : Stay healthy with free flu vaccines available at Boots Pharmacies & Discounted for family members
• Pension Scheme : Secure your future with our comprehensive pension scheme.
• Flexible Benefit Box : Access our flexible benefit box to tailor benefits to suit your individual needs.
• Life Assurance Cover : Gain peace of mind with life assurance cover.
• Long Service Awards : Be recognised for your dedication with long service awards.
• Generous Annual Leave : Start with 25 days of annual leave, increasing with length of service to a maximum of 30 days, plus bank holidays.
• Telus : Access Telus, a confidential support network offering help and advice on matters both in and outside of work.

Person Specification:

• Friendly, approachable, and customer focused.
• Confident speaking with the public and handling busy situations.
• Highly organised with strong attention to detail.
• Comfortable using IT systems and managing schedules.
• A team player with a proactive, can‑do attitude.

You’ll also need:

• Previous experience in a customer‑facing role.
• Willingness to travel for training or support other clinics when required.

If you’ve worked in customer service, retail, or healthcare before- brilliant! If not, don’t worry. What matters most is your attitude and your passion for great service. We’ll provide full training and ongoing support to help you succeed.

Boots Hearingcare is an equal opportunity employer.

At Boots Hearingcare, we celebrate diversity and work together to build the strongest team. Everyone is treated equally and given the opportunity to grow, regardless of background or identity.

“We Care, We drive innovation, We strive for excellence, We build the best team”

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.