Casino F&B Host: Elevate Guest Experience 24/7

Bally's; Newcastle upon Tyne; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading entertainment company in Newcastle upon Tyne is seeking a Food & Beverage Team Member to enhance the customer experience in its casino dining areas. The ideal candidate will provide exceptional service, support team operations, and must be customer centric. Experience in a fast-paced hospitality environment is preferred. The role may require unsociable hours, including evenings and weekends.

Qualifications

• Must be 18 years of age or over.
• Experience in a customer facing role within a high-volume environment.
• Focused on customer service with an efficient approach to work.
• Practical knowledge of the service industry.
• Understanding of health and safety legislation.

Responsibilities

• Greet guests, take orders and serve food and drink.
• Deliver consistent customer service.
• Adhere to processes that minimise financial risk.
• Provide exceptional service standards.
• Work as part of a team.

Skills

Customer service focus

Communication skills

Teamwork

Organisational skills

Tools

Micros

Job description

A leading entertainment company in Newcastle upon Tyne is seeking a Food & Beverage Team Member to enhance the customer experience in its casino dining areas. The ideal candidate will provide exceptional service, support team operations, and must be customer centric. Experience in a fast-paced hospitality environment is preferred. The role may require unsociable hours, including evenings and weekends.