Administrative Assistant jobs in United Kingdom

The Reception Manager overseesthe day-to-day running of the reception and front-of-house functions, ensuringsmooth patient flow, excellent customer service, and efficient operationalprocesses. You will act as a key link between reception staff and theOperations Manager, supporting the implementation of practice policies,maintaining high standards, and stepping in to resolve issues proactively

Key Responsibilities

• Lead and support the reception team to deliver a high-quality, patient-focused service.
• Act as first point of contact for reception-related queries from staff, patients, and other healthcare professionals.
• Support the Operations Manager in implementing practice policies, procedures, and service improvements.
• Oversee day-to-day staffing, including rota management, shift cover, and workload allocation.
• Monitor and maintain standards for telephone answering, appointment booking, and patient communications.
• Assist with staff induction, training, and performance monitoring.
• Resolve complaints and service issues at first contact where possible, escalating when required.
• Support operational projects, audits, and reporting as directed by the Operations Manager.

Ensure confidentiality and compliance with data protection and safeguarding policies

AboutUs

Weare a friendly, forward-thinking GP practice committed to delivering excellentpatient care in a supportive and professional environment. Ashdown Medical Group with a total list size of13,000 was formed following a merger of 2 GP practices namely Downham FamilyMedical Practice and Burnt Ash Surgery hence we are based on 2 sites-DownhamHealth and Leisure centre in Downham and Burnt Ash at Lee Health Centre.

With a strong emphasis onteamwork, patient experience, and efficiency, we are looking for anenthusiastic and experienced Operations Lead to join our management supportteam

Role Purpose

The Reception Manager oversees the day-to-day running of the reception and front-of-house functions, ensuring smooth patient flow, excellent customer service, and efficient operational processes. You will act as a key link between reception staff and the Operations Manager, supporting the implementation of practice policies, maintaining high standards, and stepping in to resolve issues proactively.

Key Responsibilities

• Lead and support the reception team to deliver a high-quality, patient-focused service.
• Act as first point of contact for reception-related queries from staff, patients, and other healthcare professionals.
• Support the Operations Manager in implementing practice policies, procedures, and service improvements.
• Oversee day-to-day staffing, including rota management, shift cover, and workload allocation.
• Monitor and maintain standards for telephone answering, appointment booking, and patient communications.
• Assist with staff induction, training, and performance monitoring.
• Resolve complaints and service issues at first contact where possible, escalating when required.
• Support operational projects, audits, and reporting as directed by the Operations Manager.

Ensure confidentiality and compliance with data protection and safeguarding policies

• GCSE Grade a to C in English and Maths
• Qualified to NVQ level 3 in Health and Social Care

• We are looking for someone who is
• Experienced in a medical or healthcare reception ,administration role.
• A strong communicator with excellent interpersonal skills.
• Organised, adaptable, and able to work under pressure.
• Confident in using GP practice IT systems EMIS and DOCMAN
• A team player with a proactive and problem-solving approach.
• Committed to providing exceptional

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.