Reception Administrator

NHS Professionals; Oxford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare staffing agency is seeking a Reception Administrator for a temporary role in Oxford. You will serve as the first point of contact for visitors and patients, manage appointment systems, and assist with administrative tasks. Successful candidates should have prior administration and customer service experience. This position offers competitive pay rates and flexible working options designed to support work-life balance while gaining valuable experience in a dynamic environment.

Benefits

Competitive pay rates

24/7 essential support

Varied working options

Training and development opportunities

Stakeholder pension scheme

Qualifications

• Experience in a reception or administrative role, dealing with a variety of tasks.
• Ability to handle sensitive scenarios involving mental health issues.

Responsibilities

• Act as the first point of contact for visitors and patients.
• Maintain an efficient prescription provision system.
• Operate the EMIS appointment system for clinical staff.
• Complete audio typing and assist senior staff as needed.

Skills

Administration experience

Proven customer care experience

Reception experience

Competent with Microsoft office programmes

Dealing with patients with drug and alcohol addiction

Job description

Reception Administrator

Location: Luther Street Medical Centre, PO Box 7, St. Aldates, Oxford, OX1 1UL

Hours: 37.5 hours per week – Monday – Friday, mixture of 8.00am – 4.00pm and 10.30am – 6.30pm & some 9 – 5 shifts included.

Trust Location: Oxford Health NHS Foundation Trust. Role type: Temporary for 6 months with possibility of extension.

Responsibilities

• Act as a first point of contact for visitors and patients to the practice, both when attending in person and when contacting the practice by telephone and provide a welcoming environment for service users and visitors.
• Maintain an efficient system for the provision of repeat prescriptions, liaising between patients and clinical staff to ensure the timely provision of repeat medication following agreed protocols.
• Deal with patients who present with drug and alcohol addiction and mental health issues.
• Efficiently operate the EMIS appointment system for the clinical staff and undertake the day to day administration of the reception area.
• Undertake and complete administrative tasks to help with the smooth operations of the Centre, as requested by senior administrator and senior receptionist.
• Complete any audio typing as required in a timely and accurate manner. To provide support to the Senior Practice Administrator as appropriate to the job role.

Learning Outcomes

1. An in depth understanding of the roles and responsibilities involved in working within the NHS.
2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times.
3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation.

Skills & Experience

• Administration experience.
• Proven customer care experience.
• Comfortable dealing with patients who present with drug and alcohol addiction and mental health issues as this can be a challenging environment.
• Reception experience.
• Competent with Microsoft office programmes.

Benefits

• Competitive pay rates – work this week, get paid next week.
• Essential support when you need it – 24/7 365 days – call us anytime.
• Multi locational – work across neighbouring Trusts.
• Manage your shifts and timesheets on the go – access your “My Bank” shift portal anywhere, anytime online or through your smartphone.
• Varied working options to suit your lifestyle – access to the Bank gives you options of ad hoc shifts or longer‑term placements.
• Training and development opportunities – Keep up with the essentials and more.
• Build holiday allowance for every shift you work – your work life balance is important to us.
• Stakeholder pension scheme available – a flexible future for you and yours.

Equal Opportunities

As an equal opportunities' organisation, NHS Professionals is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.