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Customer Support French- Relocating to Cork
Job summary
A leading global tech firm is searching for a Customer Support Specialist to join their team in Cork, Ireland. The role involves tackling customer queries in the fintech sector, enhancing problem-solving skills, and receiving training for personal growth. Candidates should be fluent in English and French, possess excellent communication skills, and be comfortable with technology. The position offers a permanent contract, competitive salary, and numerous benefits, including performance bonuses and internal advancement opportunities.
Benefits
Qualifications
- Fluent in English and French.
- Strong customer focus and communication skills.
- Ability to work with multiple systems and adapt quickly.
- Self-driven with strong time management.
- Experience with customer support preferred.
Responsibilities
- Investigate and resolve customer issues via phone, email, and chat.
- Support clients in the fintech industry.
- Participate in projects to enhance customer experience.
Skills
Location: Onsite in Cork, Ireland
Hours: 8:00 AM – 4:30 PM, 5 days a week across Mon-Sun (subject to change)
Salary: €32,500 gross per year + performance bonus + €1,000 gross sign on bonus
Start Date: 19 January 2026
Relocation Support: Up to 4 weeks of accommodation for candidates moving from outside Ireland
If you enjoy complex problem solving and would love to advance your technical support skills, including gaining expertise in APIs and expanding fraud detention skills, this role may be for you.
We are currently looking for passionate customer support specialists to join our Cork team, supporting one of our most exciting clients in the fintech industry.
Join us as a Customer Support Specialist
As a Customer Support Specialist in the fintech industry, every day will be different and exciting. You’ll be the face of one of the world’s top payment processing brands: you will help users investigate, research and identify issues. You will be a reference and trusted contact, speaking on the phone or via email and chat with different people in various situations, improving your communication and problem solving skills day by day.
We provide regular internal training sessions to help you expand your knowledge in key areas such as language skills, presentation skills, Google Sheets, and more. We value internal growth and offer frequent opportunities for career advancement, especially in Quality assurance and Leadership positions.
- Stable job: permanent employment contracts
- Performance-based bonus
- Opportunity to advance your career
- Great rewards for referring your friends
- Multilingual exposure: improve your spoken and written language skills
- Inspiring and fun environment with innovative offices, relax and play areas, and an onsite gym
- Community projects: CSR events all year long
- Private medical insurance coverage (after 6 months tenure) with VHI
- Bike-to-work tax relief
- Pension scheme
- Maternity and paternity leave
- Access to GP care and an occupational health advisor
- Subsidized canteen
We believe your individual background, perspective and experience is a strength for our business and can help us create the ideas of tomorrow. As part of the customer support team, you might get involved in many different projects, such as helping improve process efficiencies or enhancing the overall customer experience.
- Fluent level of English and French
- Great communication skills with strong customer focus
- Self-driven and result-oriented
- Comfortable working with computers and phones and the ability to work with multiple systems and learn and adapt to new ones
- Strong time management skills
- Adaptability
- Previous customer support experience is preferred (phone support experience is great to have but not required)
- An interest in all things tech
Apply now to start your new professional journey in 2026
If successful, our recruitment team will contact you within 7 days. If you’re unsure if you fit the role, apply anyway—we’d love to meet you!
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.