Marketing Coordinator à Canada

WORK PERFORMED

CUSTOMER SERVICE AND ENGAGEMENT

• Greet customers and engage with them in accordance with their interest, being attentive to their needs
• Communicate with customers with high level of professionalism and with a positive and friendly nature
• Address and answer questions about products in all departments, and the natural foods industry
• Understand and consistently demonstrate and apply all 6 steps of Customer Relationship Excellence (CRE)
• Share stories about our company, products in all departments, vendors and farmers with customers
• Manage and resolve customer complaints effectively and understand when a situation requires a manager’s intervention
• Actively promote events and marketing initiatives
• Other duties as required

PRODUCT KNOWLEDGE

• Develop ongoing knowledge of nutrition, health, wellness, lifestyle and diets broadly and actively share knowledge with customers and team members
• Actively participate in all mandatory trainings
• Utilize active listening and apply appropriate judgement when advising customers on products which are appropriate for them
• Guide customers through their health journey to their best choice

ACTIVE PROMOTION OF PRODUCT

• Support ongoing interactive and engaging programs to educate customers on the value of products and services from the store.
• Communicate sales and promotions, make sales referrals, cross-sell and introduce new products
• Advocacy of brand and core values
• Other duties as required

SUPERVISION RECEIVED

Reports to the Customer Engagement Manager; daily supervision provided by Customer Engagement Supervisors; work is reviewed in terms of achievement of daily goals and application of knowledge, skills, abilities and attitude

QUALIFICATIONS

• High School diploma preferred
• 1-2 years retail experience
• In depth knowledge of the Natural Foods Industry and its products
• Exceptional customer service skills
• Proven sales skills
• Passion for sharing information and stories of products, services, vendors and experiences
• High EQ – developed ability to relate with people sensitively, tactfully, diplomatically and professionally at all times
• Perceptive and attentive to the needs of others
• Friendly, positive attitude and high energy
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
• High care for product integrity and proper product handling
• Strong organizational skills
• Self motivated
• High initiative and willingness to communicate concerns directly
• Above average Service Orientation
• Computer knowledge
• Time management skills
• High personal ethics and integrity
• Ability to work well under pressure
• Dependability

ESSENTIAL JOB FUNCTIONS

• Stand and walk for extended periods of time.
• Bend and stoop to grasp objects and climb ladders. Bend and twist neck and waist, reach above and below shoulders and squat.
• Bend and lift loads, not to exceed 50 pounds. Push and pull carts weighing up to 100 pounds.
• Environmental exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc.)

Benefits:

• On-site parking
• Store discount