Senior Manager - Marketing, Project Management Office (PMO)

American Express; Toronto; Hybrid; CAD 85,000 - 105,000; Full time

Job summary

A global financial services company in Toronto is seeking a Senior Manager Marketing for their Project Management Office. This role involves implementing initiatives that drive business growth by working closely with various stakeholders and ensuring the flawless execution of projects. The ideal candidate has a strong background in project management, excellent communication skills, and a minimum of 5 years of relevant experience. Competitive salary and comprehensive benefits are offered, including flexible working arrangements.

Benefits

Competitive base salary

Bonus incentives

Comprehensive medical, dental, vision benefits

Flexible working model

Paid parental leave

Access to wellness centers

Career development opportunities

Qualifications

• Minimum 5 years of experience.
• Proven ability to manage multiple complex projects.
• Strong understanding of Legal & Regulatory requirements.

Responsibilities

• Implement key initiatives for business growth.
• Develop project requirements with key stakeholders.
• Drive the flawless implementation of initiatives.

Skills

Project management

Strategic communication

Analytical skills

Relationship management

Initiative and leadership

Education

Bachelor's Degree

Job description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Senior Manager Marketing, Project Management Office (PMO) is a dynamic role providing the incumbent with the opportunity to implement key initiatives that will help drive business growth across American Express Canada. This role requires you to work very closely with key stakeholders across the Blue Box to develop project requirements, ensure alignment and drive the flawless implementation of initiatives. The PMO is an exciting team that is positioned to transform business processes across the enterprise and offers the unique opportunity to work across a variety of disciplines including:

• Consumer Cards, Merchant Services and Corporate Products.

• Lending, Charge, Proprietary and Co‑branded products.

• Working closely with Legal, Compliance, AET, Risk, World Service, CEG and many other teams.

Minimum Qualifications

• Minimum 5 years of experience.
• Bachelor's Degree.
• PMP a benefit.

Preferred Qualifications

• Proven ability to take initiative and champion a project from conception through to implementation and evaluation. This will include demonstrated ability in:
• Managing multiple complex projects simultaneously; from Legal/Regulatory, new capabilities to process improvement driven.
• Strong oral and written communication skills with emphasis on developing strategic project overviews for presentation to internal teams up to senior management levels.
• Creating Program structures, organizing teams, identifying, and tracking key project milestones (base-lining critical path).
• Proactively anticipating project risks and issues and ensuring adequate mitigation is put in place to ensure delivery is not compromised; challenging the status quo.
• Exceptional relationship management across all organization levels & lines of business; influencing and collaboration skills.
• Strong understanding of Legal & Regulatory environment.
• Superior analytical and critical thinking skills.
• Selecting, reviewing, analyzing diverse data sets related to business performance (e.g. financial performance, business process optimization).
• Excels at working in ambiguity & continuous change.
• Never satisfied with the status quo - a life‑long learner.
• Interpretation of complex data to develop compelling business cases.
• Experience across multiple Amex business groups a plus.

The job posting is for an existing vacancy.

We back you with benefits that support your holistic well‑being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial‑well‑being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.