Jobs at Servicenow in Canada

As a senior system administrator your primary responsibility is the support and delivery of technical solutions to our managed services client base. The responsibilities include technology detail architecture / design align with BRP architecture team and the integration of project work. This position requires collaboration, teamwork, and mentorship with other team members as we work together to identify, escalate, and resolve client issues. The ability to clearly and accurately record information on newly implemented client environments to maintain our knowledge base is a core requirement.

YOU'LL HAVE THE OPPORTUNITY TO:

1. Design, install and configure servers according to industry best practices.
2. Collaborate with architecture teams in developing IT solutions at the infrastructure level.
3. Manage Windows and Linux Servers, Active Directory Domain Services, VMware Servers, SAN storage and high availability systems.
4. Demonstrate ability to provide required maintenance and maintain system documentation.
5. Contribute to system continuous improvement, operations, maintenance, and monitoring.
6. Configure, monitor, and manage Servers, Backend Software, Backup Software, Patch Management, Anti-Virus, etc.
7. Participate in technical research and development to promote innovation within the backend infrastructure environment.
8. Assist project teams in technical issues.
9. Provide support and technical assistance to operational support staff, development teams, as well as all system users if needed.
10. Participate in incident resolution and documentation.
11. Other duties as requested by manager dependent on operational needs.
12. Provide off-hours on-call support for critical production systems when required.
13. Collaborate with relevant operations teams to avoid recurrent incidents, performing root cause analysis and implementing improved alerts to prevent recurrence.
14. As a senior role, must act as a mentor of the system administrators team. This role requires a blend of strong technical skills and leadership capabilities.

YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:

1. Bachelor’s degree in computer science (or related area) preferred.
2. Managing deployments/rollouts.
3. Managing server virtualization technologies like VMware Server/ESX or Microsoft HyperV/Virtual Server.
4. A solid understanding of LAN/WAN networking.
5. Strong knowledge of SCCM management, deployment and security of devices and applications across an enterprise.
6. Knowledge on Commvault. Knowledge of other backup solutions will be an asset.
7. Knowledge on Dynatrace monitoring tools will be an asset.
8. Group Policy design and configuration.
9. Linux/UNIX administration.
10. Active Directory/LDAP user and group administration.
11. Ability to troubleshoot network issues including backbone infrastructure issues.
12. Good understanding of public cloud infrastructure and network connectivity services.
13. Familiar with ServiceNow CMDB or ITSM / ITIL framework.
14. Strong communication and documentation skills.
15. Flexible and able to adapt to a rapidly changing environment.
16. Must be organized and can manage small improvements projects of short duration.
17. Positive, self-motivated individual who can complete tasks independently.
18. Must be a team player.
19. Ability to communicate with internal and external stakeholders outside of Quebec or unilingual English-speaking on a daily basis.

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let’s start with a strong foundation — You want it, we have it:

• Annual bonus based on the company’s financial results.
• Generous paid time away.
• Pension plan.
• Collective saving opportunities.
• Industry leading healthcare fully paid by BRP.

What about some feel-good perks:

• Flexible work schedule.
• A summer schedule that varies by department and location.
• Holiday season shutdown.
• Educational resources.
• Discount on BRP products.

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey.

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