Systems Administrator – Service Now

ProViso Staffing; Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking an experienced IT Service Management professional to design and implement solutions that enhance organizational efficiency. This role involves providing technical leadership in system integration and application development, ensuring compliance with IT governance and business performance objectives. The ideal candidate will have extensive experience with ServiceNow and strong communication skills to collaborate effectively with clients and project teams. Join a dynamic environment where your expertise will contribute to impactful IT solutions and service management excellence.

Qualifications

• 5+ years of experience as a systems administrator with ServiceNow.
• Strong communication skills and ability to lead technical discussions.

Responsibilities

• Design and implement IT Service Management solutions.
• Provide 24x7 support and troubleshoot production issues.
• Lead architecture and code reviews for IT solutions.

Skills

IT Service Management

System Integration

Application Development

Strong Communication Skills

Education

CSA Certification

Tools

ServiceNow

Job description

Summary Of Day To Day Responsibilities:

• IT Service Management – Design and implement solutions following established IT Service Management policies and standards. Ensure delivered solution enables the organization to manage incidents, problems, changes and service requests with respect to risk, cost, control, IT governance, compliance and business performance objectives.
• Provide technical and thought leadership in both system integration as well as application development and promote best practices in these areas.
• Work closely with clients, project managers, and systems management team to clearly define scope of work and provide accurate cost/schedule estimates.
• Review internal artifacts and deliverables received from vendor partners to ensure they meet solution requirements.
• Lead/contribute in architecture, design & code reviews of IT Service Management solutions.
• Troubleshoot production and test issues; perform root cause analysis, recommend corrective action, and lead the resolution efforts.
• Perform off-hours maintenance and deployments for system releases and provide 24×7 support to maintain service availability.
• Code deployment in 15 instances of ServiceNow.

Must Have:

• Systems administrator experience with ServiceNow – 5+ years.
• CSA certification.
• Strong communication skills.

Nice To Have:

• Development experience.
• Banking experience.
• ITIL v4.

Job Details

Job ID: 13131
Contract: 12 months
Location: Toronto